Order Tracking for Shopify and Shopify Plus

Replace boring carrier tracking pages and shipping alerts

Quickly integrate your Shopify store with Malomo to drive revenue, decrease WISMO tickets, and increase brand affinity with your branded order tracking page and transactional email & SMS.

Capture and reconvert your customers post-purchase

84% of customers won’t return after one bad shipping experience. In a world where delays and problem orders are bound to happen, don’t let customer frustration rein. Instead, send timely (and beautiful) transactional emails and SMS notifications.

Add Malomo's branded order tracking to your Shopify

Create custom tracking pages in minutes

Create and manage breathtaking tracking experiences in minutes within your own Shopify theme with our drag-and-drop Tracking Page Creator or using our APIs on your headless site.

Power Your Transactional Emails For Less

Save cash by sending transactional emails with Malomo

Control the post-purchase experience with branded, customizable transactional emails that point to your branded tracking page that's optimized for conversion. Quickly enable your transactional email for less with Malomo or connect your ESP with our Klaviyo, Attentive, Yotpo, and Sendlane integrations.

Transactional SMS

Add SMS shipping notifications to your transactional messaging strategy

By combining email and SMS into your transactional messaging strategy, you can choose where, when, what, and how each customer receives different messages. Automate and segment your transactional notifications to turn them into a revenue-generating channel.

Free up your support team

Reduce WISMO tickets

It’s a tale as old as time. 50% of your support tickets are WISMO, or ‘Where is my order?’ tickets. Just by enabling timely shipment notifications, your customers will know exactly where their order is, thus reducing your WISMO-related support tickets and freeing up your amazing CS team to work on other tasks.

Prevent poor shipping experiences

Tackle delays like a champ when problem orders arise

Delays and problematic orders are bound to happen, but what will set you apart from other brands is how you deal with those delays. With Malomo Problem Orders reporting, you can send affected customers personalized, timely notifications around delayed and stalled shipments as well as notify your internal teams of an issue.

Stay ahead with better data

Powerful carrier and order tracking data at the ready

Know exactly what's happening with your shipment and carrier performance so you're ahead of your customers every step of the way. With Malomo's shipping reporting and analytics, you're able to slice and dice data how you want to inform your logistics strategy.

All your support info in one place

Maximize your support team's efforts

For those order-related support tickets that are trickier than WISMO, make sure that your support team has every order detail possible right at their fingertips. With our Gorgias integration, your support team will increase efficiency, move faster, and can easily access order information they need.

Malomo customers are chiming in

JLUXLABEL

“Most of our customers check tracking from their phones, so we wanted to make sure we were optimized for mobile. With the Tracking Page Creator, we could easily design two different experiences for desktop and mobile users. Everybody loves it. We launched our page two weeks ago, and we’re already getting great feedback and traffic. We’re so happy to have Malomo in our tech stack to make my life easier and help me understand our data.”

- Mahrooz Karjan, Ecommerce Specialist

DefineMe Fragrances

“I was so excited for the Tracking Page Creator and now after using it, I love it. It took me less than 30 minutes to get the tracking page set up, designed, and published- finding the right UGC videos took most of that time. Building out our order tracking page was easy, seamless, and I could do exactly what I wanted to.”

- Hannah Toporoff, Marketing Manager

Caraway

“Our tracking page has a tremendous amount of traffic as customers check the status, to click through our care and cleaning instructions, and things like that. We continue to keep integrating even more newer products into that Malomo tracking page. It's really all about driving that awareness. The challenge for retention marketing is launching new products and trying to get them in front of your customers- Malomo helps us do exactly that.”

- Josh Knopman, Former Dir. of Growth & Digital Product

Supercharge your Shopify store's post-purchase experience

Ready to elevate your order tracking experience and transactional notifications? Experience the difference starting today