Order Tracking for Shopify and Shopify Plus
Replace boring carrier tracking pages and standard shipping alerts
Build your brand and reduce "where is my order" support tickets with every post-purchase touchpoint. Malomo helps Shopify brands create order tracking experiences that inspire, delight and convert--even when things go wrong.
Customize and automate your post-purchase notifications
Build proactive branded shipping notifications to improve customer satisfaction and keep your customers informed about the status of their order. 84% of customers won’t return after one bad shipping experience. In a world where delays and problem orders are bound to happen, don’t let customer frustration rein. Instead, send timely (and beautiful) transactional emails and SMS notifications.
Retain customers with branded shipment tracking
Create custom tracking pages in minutes
Create and manage breathtaking tracking experiences in minutes within your own Shopify theme or using our APIs on your headless site.
Transactional emails
Send transactional emails that impress and inform customers
Control the post-purchase experience with branded, customizable transactional emails. We even have a library of 25+ pre-built Klaviyo flow templates 👀.
Transactional SMS
Turn SMS shipping notifications into revenue
Automate your transactional notifications to turn them into a revenue-generating channel. By combining email and SMS into your transactional messaging strategy, you can choose where, when, what, and how each customer receives different messages.
Free up your support team
Reduce WISMO tickets
It’s a tale as old as time. 50% of your support tickets are WISMO, or ‘Where is my order?’ tickets. Just by enabling timely shipment notifications, your customers will know exactly where their order is, thus reducing your WISMO-related support tickets and freeing up your amazing CS team to work on other tasks.
Prevent poor shipping experiences
Tackle delays like a champ when problem orders arise
Delays and problematic orders are bound to happen, but what will set you apart from other brands is how you deal with those delays. With our Problem Orders reporting, you can send affected customers personalized, timely notifications around delayed and stalled shipments.
Stay ahead with better data
Powerful carrier and order tracking data at the ready
Know exactly what's happening with your shipment and carrier performance so you're ahead of your customers every step of the way.
All your support info in one place
Maximize your support team's efforts
Make sure that your support team has every order detail possible right at their fingertips. With our Gorgias integration, your support team will increase efficiency, move faster, and can easily access information.
Supercharge your Shopify store's post-purchase experience
Ready to elevate your order tracking experience and transactional notifications? Request a demo of Malomo today and experience the difference.