Order Tracking for Shopify and Shopify Plus

Replace boring carrier tracking pages and standard shipping alerts

Build your brand and reduce "where is my order" support tickets with every post-purchase touchpoint. Malomo helps Shopify brands create order tracking experiences that inspire, delight and convert--even when things go wrong.

Delivery Hero

Customize and automate your post-purchase notifications

Build proactive branded shipping notifications to improve customer satisfaction and keep your customers informed about the status of their order. 84% of customers won’t return after one bad shipping experience. In a world where delays and problem orders are bound to happen, don’t let customer frustration rein. Instead, send timely (and beautiful) transactional emails and SMS notifications.

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Retain customers with branded shipment tracking

Create custom tracking pages in minutes

Create and manage breathtaking tracking experiences in minutes within your own Shopify theme or using our APIs on your headless site.


Transactional emails

Send transactional emails that impress and inform customers

Control the post-purchase experience with branded, customizable transactional emails. We even have a library of 25+ pre-built Klaviyo flow templates 👀.


Transactional SMS

Turn SMS shipping notifications into revenue

Automate your transactional notifications to turn them into a revenue-generating channel. By combining email and SMS into your transactional messaging strategy, you can choose where, when, what, and how each customer receives different messages.


Free up your support team

Reduce WISMO tickets

It’s a tale as old as time. 50% of your support tickets are WISMO, or ‘Where is my order?’ tickets. Just by enabling timely shipment notifications, your customers will know exactly where their order is, thus reducing your WISMO-related support tickets and freeing up your amazing CS team to work on other tasks.


Prevent poor shipping experiences

Tackle delays like a champ when problem orders arise

Delays and problematic orders are bound to happen, but what will set you apart from other brands is how you deal with those delays. With our Problem Orders reporting, you can send affected customers personalized, timely notifications around delayed and stalled shipments.

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Stay ahead with better data

Powerful carrier and order tracking data at the ready

Know exactly what's happening with your shipment and carrier performance so you're ahead of your customers every step of the way.


All your support info in one place

Maximize your support team's efforts

Make sure that your support team has every order detail possible right at their fingertips. With our Gorgias integration, your support team will increase efficiency, move faster, and can easily access information.

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"Malomo not only allowed Briogeo to provide a seamless experience for our customers, but also allowed us to accomplish our goals we sent forth as a brand. We were able to generate revenue and engagement without having to jeopardize the quality of our customer experience.”

Chauncey Twine, VP of eCommerce at Briogeo
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ILIA Beauty

"Being able to own the post-purchase customer experience with fully branded shipping flows has been a success with Malomo. Our customers expect a beautiful, branded experience at every interaction, and Malomo enables us to deliver exactly that. We now ensure that every customer touchpoint is consistent with the ILIA brand they know and love.”

Albert Chong, VP of Digital at ILIA Beauty
Tenzo tea

Tenzo Tea

"As a result of the change [installing Malomo], we've seen a lift in our repeat purchase rate and a decrease in churn. These stats don't lie and combined make a huge lift to bottom-line growth"

Steve O'Dell, Co-Founder and CEO of Tenzo Tea

Supercharge your Shopify store's post-purchase experience

Ready to elevate your order tracking experience and transactional notifications? Request a demo of Malomo today and experience the difference.