No feature-gating. Everything you need to succeed.

Branded order tracking that delivers.

Everything your scaling brand needs to drive revenue up and support costs down
Starter
Contact us for Custom Pricing
$189/mo up to 4K shipments

Empower your Shopify brand with our Order Tracking solution. No restrictions, fully customizable tracking pages in your theme. Deliver an end-to-end experience with simple, guided setup.

  • Tracking Pages

  • 2-click Tracking Page Creator

  • Unlimited tracking pages

  • Storefront app integrations

  • Headless tracking pages

  • Segmented tracking journeys

  • Setup + Ongoing Success

  • Quick start guide

  • Tracking page templates

  • Email & SMS flow templates

  • Post Purchase Playbook Library access

  • Knowledge base

  • Email & chat support

  • Unlimited user access

  • Order Tracking

  • Split shipment tracking

  • Order lookup

  • Headless support

  • Public API

  • Webhooks

  • Analytics + Reporting

  • Shipping dashboard

  • Carrier performance reporting

  • Orders list drill-down

  • Problem Orders reporting

  • Adjustable Problem Order detection rules

  • Weekly performance emails

  • Filters and exports

  • Integrations

  • 75+ carriers

  • Shopify & Shopify Plus

  • Klaviyo

  • Attentive

  • Postscript

  • Gorgias

  • Loop

  • Junip

  • Status

  • Rebuy

  • Add any Shopify storefront app to your tracking page

Growth
Contact us for Custom Pricing

For merchants looking for guidance from experts who have built hundreds of order tracking experiences.

  • Everything in Starter, plus:

  • Concierge onboarding

  • Malomo-built tracking pages (in your theme or hosted by us)

  • Branded transactional emails

  • Dedicated support and strategy

  • Volume discounts

Integrate With 50+ Ecommerce Tools Including

Frequently Asked Questions

How do you work with Shopify?

We directly integrate with Shopify to allow brands to fully customize and control the tracking experience to reduce common problems that lead to “where is my order” support tickets. You can initiate the integration between Malomo and Shopify directly from your Malomo dashboard. Tracking pages can be built right inside your theme.

How much does it all cost?

Starting at shipments up to 4,000 per month, the Malomo Starter fee is $189 per month and goes up from there. However, if you pay the annual fee upfront, you get 2 months free.

How do you work with Klaivyo?

Malomo integrates with Klaviyo to allow you to create, time, and analyze your transactional shipping emails through your current Klaviyo account. We have over 25 pre-built Klaviyo flows that can be shared into your account with your Malomo data and tracking page(s) tied to them. All you have to do is add branding and you're off to the races with beautiful transactional marketing.

How do I build a tracking page?

You can build a tracking page on any page of your website leveraging our Malomo Starter or Malomo Plus plan. Your options are to implement Malomo's Shopify Theme App in your Shopify 2.0 site by dropping the app block on a page or leveraging your development and design resources to add Malomo.js code to a page on your site (headless compatible). Our Malomo Growth tracking pages are built by the Malomo team and are fully customizable and tailored to your brand. You’ll work hand and hand with our post-purchase experts who will focus on building you the most successful page for your specific brand. We’ll provide you with best practices and our deep knowledge of what makes the best design and work with you to create the ideal copy, imagery and layout.

How long does it take to implement?

With our Malomo Starter plan, you can get access to our Shopify Tracking Page Creator and be up and running with a branded tracking page in minutes. For Malomo Growth, the amount of time varies on the level of customization, and availability of design assets from your brand, but brands that are ready to move quickly can be up and running in days or weeks. In addition to building the tracking page, we share our pre-built Klaviyo flows that can be branded quickly and easily so you can begin sending beautifully-branded transactional messages.

Control the entire shipping experience with Malomo

Keep your customers happy and start driving repeat purchases today.