No feature-gating. Everything you need to succeed.
Branded order tracking that delivers.
No restrictions, fully customizable tracking pages and transactional email in your theme. Deliver an end-to-end experience in minutes with simple, guided setup.
Send your transactional emails directly from Malomo for just $0.0045/message.
- 2-click Shopify-native Tracking Page Creator
- Unlimited tracking pages
- Tracking page revenue attribution reporting
- Unlimited storefront app integrations
- 2000 carriers
- Access to Extended Carrier Network
- Shopify
- Shopify Plus
- Attentive
- Corso
- Gorgias
- Junip
- Justuno
- Klaviyo
- Loop
- Postscript
- Rebuy
- Sendlane
- Status
- Yotpo
- And more
- Quick start guide
- Email & SMS flow templates
- Post Purchase Playbook Library
- Knowledge base
- Email & chat support
- Unlimited user access
- Split shipment tracking
- Order lookup
- Headless compatible
- Public API
- Webhooks
- Shipments dashboard
- Active Orders Report
- Time In-Transit Report
- Carrier performance reporting
- Orders list drill-down
- Problem Orders reporting and notifications
- Adjustable Problem Order detection rules
- Weekly performance emails
- Filters and exports
Starting at $400 billed monthly
For merchants looking for guidance from experts who have built hundreds of order tracking experiences.
- Concierge onboarding
- Malomo-built tracking pages (in your theme or hosted by us)
- Branded transactional emails
- Dedicated support and strategy
- Volume discounts
What our customers are saying
Poppy & Pout
Poppy & Pout
"Fantastic on-boarding and support. Beautiful interface and fantastic way to enhance our customer's experience while building our brand."
- Krysta Morgan, Chief Brand Officer & Co-Owner
Proper Good
Proper Good
"The software works well, and the team is fantastic, any issues and everyone has been very responsive and updates we have needed have been done in a very timely manner with excellent support :-)"
- Jen Jane, Co-Founder & Chief Marketing Officer
SIX AM
SIX AM
"Customer experience was top notch. You can have great software but it’s the people behind that software that makes it great! Really loved the support we got during our onboarding and the patience they had with all of our questions."
- Jia Wang, Founder & CEO
Beekeepers Naturals
Beekeepers Naturals
"We're so excited to see (and feel!) the impact on the partnership. Thank you so much to Malomo and your incredible team for all of the help."
- Alexis Warchalowski, Former Chief Marketing Officer
Stimulate Agency for Speks
Stimulate Agency for Speks
“Malomo has been a game-changer for Speks. The transactional flows built with Malomo generate more engagement than any other automation in our account. Plus, by linking these emails to a conversion-optimized order tracking page powered by Malomo, we’ve effectively turned that increased engagement into significant sales. The results have been nothing short of stellar.”
- Randy McHugh, Founder at Stimulate
Copper Cow Coffee
Copper Cow Coffee
"Great product and great customer support. We love the ability to offer our customers this level of post-purchase support. We’ve been with Malomo for ages now and we really love the platform."
- Kate Strollo, Director of Digital Marketing
Frequently Asked Questions
How long does Malomo take to implement?
With our Quick Start plans, you can get access to our Shopify Tracking Page Creator and be up and running with a branded tracking page in minutes. For Malomo Growth, the amount of time varies on the level of customization, and availability of design assets from your brand, but brands that are ready to move quickly can be up and running in days or weeks. In addition to building the tracking page, we share our pre-built Klaviyo flows that can be branded quickly and easily so you can begin sending beautifully-branded transactional messages.
How does Malomo work with my Shopify storefront?
We directly integrate with Shopify to allow brands to fully customize and control the tracking experience to reduce common problems that lead to “where is my order” support tickets. You can initiate the integration between Malomo and Shopify directly from your Malomo dashboard. Tracking pages can be built right inside your theme.
How does Malomo work with my ESP and SMS provider?
Malomo directly integrates with leading ESPs like Klaviyo, Attentive, Yotpo, Sendlane, and Postscript to brand your transactional emails and make the order tracking emails and SMS experience incredible for your customers. You can enable the integration directly from your Malomo dashboard.
How do I build a tracking page?
You can build a tracking page on any page of your website. Your options are to implement Malomo's Shopify Theme App in your Shopify 2.0 site by dropping the app block on a page or leveraging your development and design resources to add Malomo.js code to a page on your site (headless compatible). Our Malomo Growth tracking pages are built by the Malomo team and are fully customizable and tailored to your brand. You’ll work hand and hand with our post-purchase experts who will focus on building you the most successful page for your specific brand. We’ll provide you with best practices and our deep knowledge of what makes the best design and work with you to create the ideal copy, imagery and layout.
What shipping carriers does Malomo support?
We support 2000 carriers, which includes international and regional carriers. See our full list here: https://help.gomalomo.com/csc/what-carriers-does-malomo-support.
What's Malomo's cancellation policy?
Month-to-month contracts can cancel at anytime. Your pricing plans are designed to be flexible and work with what your brand needs, so you can change plans when it makes sense for you.
Control the entire shipping experience with Malomo
Keep your customers happy and start driving repeat purchases today.