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What is Ecommerce Marketing and How Should You Leverage It?
6 Ecommerce Shipping Best Practices You May Be Missing
Design a winning tracking experience in 5 steps
7 tracking page ideas to drive engagement with customers
Malomo Turns Shipment Tracking into a Powerful Marketing Channel for Ecommerce Brands
What is Shopify and how should you choose a Shopify pricing plan?
How to increase traffic and sales for your ecommerce business
How to Choose the Best Shipment Tracking Software for Your Business
6 Shipping Notification Best Practices to Reduce Costs and Increase Sales
5 Features to look for in a Shopify Email Marketing Solution
How to Track a Package - Answers to common shipment tracking questions
9 Best Practices for Ecommerce Order Confirmation Emails
6 Things to Include in Your Tracking Number Email Template
6 Revenue-Generating Order Status Emails You May be Missing
Malomo Raises $2.7M to Help E-Commerce Merchants Leverage Post-Sale as a Strategic Marketing Channel
A note from our Co-Founder & CEO about our $2.7M fundraise
See how industry-leading brands use Malomo to transform order tracking
How To Use Order Tracking To Boost Ecommerce Sales
Post Purchase Klaviyo Automations You Need To Retain More Customers
How to Increase Ecommerce Sales
Shopify Order Confirmation Email
Delivery Notification Email Sample
How to Calculate Shipping Costs for Online Store
What you need to know about Shipping Software
What Are Ecommerce Operations?
Best Ecommerce Platform for Startups
Ecommerce Customer Support Software
E commerce Marketing Practices
Ecommerce Digital Marketing Agency
Order Confirmation Email To Customer
Order Confirmation Email Template HTML Code
Sample Email of Delivery Notice
Ecommerce Email Templates Free Download
Ecommerce Email Marketing Templates
Create Order Confirmation Email Klaviyo
Ecommerce Email Marketing Agency
Ecommerce Website Design Inspiration
How to Offer Free Shipping on Shopify
How Buy Now Pay Later Grows A Shopify Store
Turn Ecommerce Returns Into Growth
Shopify Shipping Policy Template
Eight shipment marketing campaigns
Yaw featured in Indianapolis Monthly
Why Shopify stores should prevent 'Where is my order?' tickets
Why Shopify stores need to focus on repeat purchase rate
What we've learned tracking millions of shipments through a year of COVID
Understanding Ecommerce delivery to boost sales
Best of Retention Chronicles Podcast Season 1
The 4-day workweek: A 6 month trial
The 4-day workweek: Malomo's results and extension of the 6-month trial
How SMS shipping updates improve the customer experience
SMBTech awards Malomo to their top 50 list
Is Shopify Plus really better than regular Shopify?
How Shopify Merchants can upsell and cross-sell to grow sales
Turn Shopify Tracking Pages Into Your Best Marketing Channel
How to Track Your Shopify Shipments - Answers To Your Questions
How To Choose A Shopify Page Builder For Your Needs in 2021
Shopify Order Confirmation Email
The Essential Guide to International Shipping for Shopify Stores
Shopify Integrations That Save You Time & Money
Malomo Order Tracking for Shopify and Shopify Plus
How To Sell On Instagram with Shopify in 2021 (Actionable Tips)
Fulfillment for Shopify Stores: Tips, Best Practices & Best Fulfillment Services
Getting Started On Shopify: A Beginner's Guide To Email Marketing
Shopify Analytics Explained: An Introductory Primer
Selling and Marketing Perfume Online: Dossier's Journey to Success
Sample Email of Delivery Notice
How To Calculate The Repeat Purchase Rate: A Step By Step Guide
3 Ways to Start Using Personalized Product Recommendations With Rebuy
Using Postscript SMS Marketing to Promote your Shopify Store
Paddlesmash and Malomo take on brand awareness and retention
Order Confirmation Email To Customer
Order Confirmation Email Template HTML Code
Malomo Expands into Returns with a First-to-Market Order Tracking Integration with Loop
Calculating and Evaluating LTV:CAC for eCommerce Businesses
Improve Your CX: Level-Up Your Ecommerce Shipping Game
How to Use Klaviyo Templates (for Email Marketing)
Take your SMS strategy up a notch with Klaviyo & Malomo
How To Set Up SMS For Klaviyo: An Example-Driven Guide
Klaviyo And Shopify: A Concise Guide To Boosting Sales
How to Use Segments in Klaviyo to Increase Email Engagement
Sending Emails with Klaviyo: A Simple Guide to Using Flows
15 Ways to Increase Conversion Rates in Your Shopify Store
Retain Session: How To Win The Retention Game
How to Turn 1st-Time Buyers into Subscribers
How to streamline the post-purchase journey with Malomo and Ryder E-commerce By Whiplash
How to Offer Free Shipping on Shopify
How to Increase Ecommerce Sales
How to increase AOV for your Shopify Store
How to Improve Subscription Retention
How to Calculate Shipping Costs for Online Store
How Shopify Stores can Perfect the Tracking Experience for Customers
How Buy Now Pay Later Grows A Shopify Store
How and Why Headless Commerce is Changing Digital Marketing
How To Find Free Shipping Supplies For Your Small Business
Founder's Letter about Malomo's Recent Fundraise
Find balance in your marketing strategy with Tenzo and Malomo
Eight Creative Ideas to Beef Up Your Transactional Emails
Ecommerce Website Design Inspiration
Turn Ecommerce Returns Into Growth
What Are Ecommerce Operations?
The Ultimate Guide to Ecommerce Fulfillment
Ecommerce Email Marketing Templates
Ecommerce Email Marketing Agency
Ecommerce Digital Marketing Agency
Mapping The Ecommerce Customer Journey: A Guide For Marketers
How to Improve Ecommerce Conversion Rates
Delivery Notification Email Sample
How To Communicate Delivery Delays To Customers
D2C Brands And Data Privacy - What It Means For Marketers
How To Grow Customer Lifetime Value With Klaviyo (A Step By Step Guide)
Create Order Confirmation Email Klaviyo
How to Use Cause Marketing to Increase Customer Loyalty
The Must-Have Shopify Apps For Your Ecommerce Tech Stack
Using Post-Purchase Upselling to Boost Shopify Sales
How To Choose The Best Ecommerce Shipping And Fulfillment
Best Ecommerce Platform for Startups
Build Out Operational SMS Workflows that Drive Revenue with Attentive & Malomo
Announcing Our $5 Million Growth Round
Olipop and Malomo Create A New Kind of Post-Purchase Experience
8 eCommerce trends to watch out for in 2023
5 Ways to Create a More Seamless Customer Journey on Your Shopify Store
Case Studies
How leading cookware brand Made In drives customer engagement after the buy button
Felina eCommerce Store Now Drives Repeat Purchases from Shipment Tracking
Tenzo Personalizes Shipment Tracking to Drive Sales and Build Community
Grace Eleyae extends their branded experience post purchase with Malomo
For Love & Lemons Connects With Customers Post Purchase
Chowdaheadz creates wicked cool shipping that customers love
Summersalt extends their luxury experience post-purchase with Malomo
ILIA Beauty increases customer engagement and retention
Briogeo Hair Care utilizes post-purchase best practices
Twillory crushes post-purchase goals while generating an extra $15K/month
Soylent & Electriq Automate Sales and Support with Branded Shipment Tracking
SLEEFS increases customer satisfaction and decreases support tickets
How leading DTC personal care brand Mira differentiates their brand after the buy-button
Downloads
E-book: Use Klaviyo to Design Your Shopify Order Confirmation Email
E-book: Top Post Purchase Automated Emails Every Marketer Should Be Sending
E-book: Three Ways Marketers Can Instantly Improve Their Post Purchase Experience
E-Book: Eight shipment marketing campaigns to take your brand to the next level
E-Book: The complete guide to the ultimate post-purchase experience for Shopify brands
E-Book: Privacy changes are driving D2C marketers to make strategic shifts
E-Book: Master the post-purchase journey
E-Book: The Complete Guide for D2C Customer Retention After the Holiday Rush
Retention Chronicles Podcast
Season Three
- S3 E1: Humanizing the customer experience with Drew Himel (FIRESIDE)
- S3 E2: Understanding your ideal customer profile (ICP) to inform smart ad creative with Dave Burchett (Avance Vinyl)
- S3 E3: Understanding attribution models to inform acquisition and retention strategy with Aplo
- S3 E4: Letting your great tasting product speak for itself with Christina Dorr Drake (Willa's Oat Milk)
- S3 E5: Using web3 as another channel for customer loyalty with Maier Bianchi (Bemeir)
- S3 E6: How social media and first-party data informs our approach with Nate Hodge (Raaka Chocolate)
- S3 E7: Stealth launching new Shopify brands and taking others from 8 to 9 figures with Ari Murray (Sharma Brands)
- S3 E8: Thinking through our brand personality & social media with Megan Christian (YESCOM)
- S3 E9: Focusing on Shopify apps that save money & prove ROI with Jim Breese (AppHub)
- S3 E10: Understanding your customers buying cadence with Molly Kerrigan (Shinesty)
- S3 E11: Building your Shopify theme to support your needs with Thomas Kimura (Brickspace Lab)
- S2 E12: How the customer buying experience changes in-app vs. online with Louise Fritjofsson (Martie)
- S3 E13: Breaking down different digital channels with Chelsea & Rachel
- S3 E14: How to build a great business while keeping your promises with Steph Hon (Cadence)
- S3 E15: Finding profitability in 14 days with Josh Chin (Co-Founder & CEO, Chronos)
- S3 E16: Exploring why customers return and exchange product to improve your post-purchase experience with Pooja Parikh (VP of Planning and Operations, Andie Swim)
- S3 E17: How to keep the same level of service through growth with Erik Huberman (Founder & CEO, Hawke Media)
- S3 E18: Marketing a lifestyle brand and tailoring CX based on geographical location with Stephanie Cohen (Founder, Stephanie Cohen Home)
- S3 E19: The merchant, not revenue, should be at the center of a partnership with Casey Matthew (Founder & CEO, Skylab)
- S3 E20: Leveraging partnerships to expand into retail while not cannibalizing DTC sales with Josh Knopman (VP of Growth & Digital Product, Blueland)
- S3 E21: Retaining funnel leakage & recapturing customers with Adam Robinson (Founder & CEO, Retention.com)
Season Two
- S2 E25: Best of 2022 Partners
- S2 E24: Best of 2022 DTC Brands
- S2 E23: Are you marketing to both the gift-giver and gift-receiver? (Elephant Room & Giftnote)
- S2 E22: Mariah & Noah discuss the influence of social media and social proof
- S2 E21: Making your brand stand out by doing something fun and memorable with Luke Kingma (Bored Cow)
- S2 E20: Advanced segmentation with tactical takeaways for transactional messaging with Dan Caldwell (Klaviyo)
- S2 E19: Searching a brand's social media before buying from them
- S2 E18: Creating educational content with your audience in mind with Matt Orlic (Football Supplements)
- S2 E17: Capturing your customers excitment to increase LTV with Luis Lluis (GrowthStable)
- S2 E16: Yaw & Mariah Talk about TikTok
- S2 E15: Carving your own space in an industry with Sergio Tache (Dossier)
- S2 E14: The consumer has been trained to look for pitfalls while buying (Loop Returns)
- S2 E13: Noah & Mariah discuss B2C and B2B marketing around BeReal and TikTok, as well as the holiday rush
- S2 E12: Replicating an in-person buying experience with Jennifer McKay Newton and Hannah Toporoff (DefineMe)
- S2 E11: Retention starts on the factory floor with Michael De Santis (Doris Dev & Canopy)
- S2 E10: Brian & Mariah chat about AARP on TikTok, Amazon Prime day & BFCM, the newest SHopify ad, and the Metaverse
- S2 E9: Building brand awareness to increase brand recognition with Paddlesmash
- S2 E8: 95% of consumers read reviews before purchasing from a new site (Okendo)
- S2 E7: Discussing SMS & UGC, department stores vs DTC, being cheugy, and texting with abbreviations
- S2 E6: Using post-purchase transactional flows to educate customers and generate UGC with Michelle Paulus (Olipop)
- S2 E5: There's a gap between customer expectation and merchant expectation
- S2 E4: Chat about sales and gift cards, high LTV and Disney, Influencers and business, and Instagram and TikTok
- S2 E3: Taking potentially transactional touch points and making them personal with Vasa Martinez (GrowthBuster)
- S2 E2: Figuring out cash flow, learning how to sell, and understanding your retention data with Steve O'Dell (Tenzo Tea)
- S2 E1: Chatting about fast fashion, LinkedIn, the release of Shopify Collabs, and Gorgias' $30M Series C
Season One
- Episode 1: Top Customer Retention Trends You Need to Follow
- Episode 2: Focusing on Retention while prepping for Black Friday Cyber Monday- are you crazy?
- Episode 3: Brand stories, performance marketing, subscriptions, oh my! (Bryan Smith, Ned)
- Episode 4: Improve your retention rate with these tips from FUEL MADE
- Episode 5: Create a brand that resonates with your customers to increase your retention with Dan Brady (PuraVida)
- Episode 6: Step-by-step guide to building a retention machine with Simona Ioannoni (Haus)
- Episode 7: How authenticity drives customer engagement and retention with Zach Niemiec (Bariatric Fusion)
- Episode 8: Implementing an email and SMS marketing strategy that spurs curiosity with Jesse Bern (Red Beard Conversions)
- Episode 9: Launching new iniatives with the goal of customer retention in mind with Josh Knopman (Caraway)
- Episode 10: Keeping a healthy email marketing list and dabbling in different marketing strategies with Chuck Melber (Nomad Goods)
- Episode 11: Customer retention is not only about having a great product, but also a great service with McKenzie Bauer (Thread Wallets)
- Episode 12: SMS best practices to build relationships & compliment your retention network with Blake Imperl (Attentive)
- Episode 13: The magic of the post-purchase experience with Chandler Dutton (Magic Spoon)
- Episode 14: A retention strategy is the difference between a great product and a powerful brand (Proper Goods)
- Episode 15: Customer retention from both a marketing and operations POV with Stix
- Episode 16: ALmost every Shopify brand can, and should, have a subscription program with Brandon Amoroso (Electriq)
- Episode 17: Why customer feedback might be more informative than data with Will Laurenson
- Episode 18: From shipping fulfillment and logistics to customer satisfaction, all the dots are connected (Whiplash)
- Episode 19: Standing out with your customers and outshining competitors with Tim Masak (1-800-DTC)
- Episode 20: Taking transactional notifications and turning them into relational touch points (Recharge)
- Episode 21: Building out a website with the user in mind (Trellis Agency)
- Episode 22: Creating an intelligent shopping experience with your customers (Rebuy)
- Episode 23: How to properly incentivize referral customers with FriendBuy
Podcast Features
How To Retain Customers with Ollie Pets
The Art and Science of Brand Storytelling with OROS
Scaling Influence with Kettle & Fire
Launching Billion Dollar Brands with Gin Lane
Building A Growth Engine That Gets You Acquired with One Click Ventures
How TOMS Is Winning Through Focusing On Design
Turning Customer Support Into A Driver Of Innovation With Outdoor Voices
Retain Session: Recharge and Tiege Hanley
Retain Session: Omnisend win brands
Retain Session: Octane AI and Polysleep
Retain Session: Malomo and Sol De Janiero
Retain Session: Loop and Chubbies
Retain Session: Gorgias and Hydrojug
Webinars
Webinar: Shipment Marketing Roundtable
Webinar: Post-Purchase Strategies that Deliver
Malomo x Loop: How to retain increase post-purchase revenue
Live Q&A with Yaw Aning & Blake Imperl
Go for Gold: Create a post-purchase subscription experience that converts
Selling Season is Now: BFCM Best Practices and Predictions
BFCM: Capitalizing on Holiday Momentum
10 Lessons learned from talking to 5000 Shopify merchants about Post-Purchase experience
Virtual Events and Sessions
Retain: The Retention Chronicles 2020 Highlights
How to win the retention game: Three things you can (but probably won't) do
Why creating the best experiences for your customers is more important than ever
Using conversational commerce to build long term relationships
Increasing LTV by shifting refunds to exchanges
Using last mile to create memorable first impressions
Why a quiz funnel may be your biggest LTV play yet
How a referral program increases customer retention
Personalize the subscriber customer portal for long term retention and increased LTV
Stop bad customer support from flushing your customers down the drain