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Order Tracking
Order Tracking Apps
Third-Party Tracking Apps
Order tracking pages that inspire
7 tracking page ideas to drive engagement with customers
See how industry-leading brands use Malomo to transform order tracking
How To Use Order Tracking To Boost Ecommerce Sales
Malomo Order Tracking for Shopify and Shopify Plus
How Malomo helps your favorite brands keep in touch
Order Tracking Page Design Contest
A Complete Guide to Understanding Parcel Tracking
Boost Your CX with an Accurate Order Status Tracker
What You Need to Know About Shopify Order Tracking Apps
Mastering Order Tracking Systems: Essential Insights for Shopify E-commerce Founders
Order Tracking Software for Shopify Brands with Examples
Order Shipment Tracking: How to Enhance Customer Experience & Boost Repeat Sales
Shopify Order Tracking
Shopify Order Tracking: What is it and why is it important?
Shopify Tracking Page: How to add track your order page
How to Set up Tracking an Order on Your Shopify Store
Shopify Track Order App: Simplify Order Tracking
Shop Tracking: What You Should Know as a Shopify Merchant
The Best Shopify Tracking App to Enhance Your Post-Purchase Experience
Branded Tracking
Mastering Branded Tracking: A Must-Have for Shopify Ecommerce Success
Shipping Tracking
Shipping Notifications: All you Need To Know + Templates
Malomo Turns Shipment Tracking into a Powerful Marketing Channel for Ecommerce Brands
How to Choose the Best Shipment Tracking Software for Your Business
What you need to know about Shipping Software
Eight shipment marketing campaigns
Delivery Tracking
Understanding Ecommerce delivery to boost sales
A comprehensive list of things to include in your shipping and delivery FAQs
Best practices for order tracking design
Transactional Email
Transactional Email: Branded Tracking Email Notifications
11 Standout Transactional Email Examples That Drive Revenue (Not Just Confirm Orders)
The Ultimate Guide to Transactional Email Templates (With Real Examples)
Transactional SMS: Branded SMS Order Tracking Notifications
Shipping Notifications / Delivery Notification
6 Shipping Notification Best Practices to Reduce Costs and Increase Sales
Delivery Notification Email Sample
Sample Email of Delivery Notice
Sample Email of Delivery Notice
How SMS shipping updates improve the customer experience
Eight Creative Ideas to Beef Up Your Transactional Emails
How To Communicate Delivery Delays To Customers
Out for Delivery: Everything you need to know + templates
How to inform customers about delivery status: Sample emails & tracking pages
Boosting Customer Satisfaction with Post-Purchase Shipping Notifications
Shipping SMS
Shipping SMS: Everything Shopify Merchants Need to Know
Order Confirmation Text Examples
Shopify SMS Order Confirmation & Examples
eCommerce Operations
How to Improve Shipping Process: A Guide for eCommerce Operators
Best Ecommerce Shipping Solutions: What To Look For & Why
How to Increase Ecommerce Sales
How to Calculate Shipping Costs for Online Store
Best Ecommerce Platform for Startups
Ecommerce Website Design Inspiration
Ecommerce Customer Support Software
E commerce Marketing Practices
Ecommerce Digital Marketing Agency
How to Increase Ecommerce Sales
How To Calculate The Repeat Purchase Rate: A Step By Step Guide
Calculating and Evaluating LTV:CAC for eCommerce Businesses
Improve Your CX: Level-Up Your Ecommerce Shipping Game
How and Why Headless Commerce is Changing Digital Marketing
How To Find Free Shipping Supplies For Your Small Business
Turn Ecommerce Returns Into Growth
The Ultimate Guide to Ecommerce Fulfillment
Mapping The Ecommerce Customer Journey: A Guide For Marketers
How to Improve Ecommerce Conversion Rates
How To Choose The Best Ecommerce Shipping And Fulfillment
Affordable Overnight Delivery Tips For Your Business
How To Improve Conversion Rates Through Expedited Shipping
Ecommerce Customer Support Software
Top 5 Best Ecommerce Chatbot Solutions - A Comprehensive List
8 eCommerce trends to watch out for in 2023
How 2 Day Shipping Works: Offset Costs and Boost Profit
2023 UPS Strike: How eCommerce Businesses Can Prepare
What is Ecommerce Marketing and How Should You Leverage It?
6 Ecommerce Shipping Best Practices You May Be Missing
How to increase traffic and sales for your ecommerce business
Fulfill, Ship, & Track with the best Shopify delivery tech stack
eCommerce Email
6 Things to Include in Your Tracking Number Email Template
Ecommerce Email Templates Free Download
Ecommerce Email Marketing Templates
Ecommerce Email Marketing Agency
Turn Ecommerce Returns Into Growth
Order Confirmation Email
Order Confirmation Email Examples
Shopify Order Confirmation Email
Shopify Order Confirmation Templates
Best Practices for Shopify Order Confirmation Email
9 Best Practices for Ecommerce Order Confirmation Emails
6 Revenue-Generating Order Status Emails You May be Missing
Order Confirmation Email To Customer
Order Confirmation Email Template HTML Code
Create Order Confirmation Email Klaviyo
We've got templates for Klaviyo order confirmation emails
Creating an order confirmation email in Klaviyo
Best Order Confirmation Emails: Samples, Examples, & More
Purchase Email
5 Post-Purchase Email Campaign Ideas to Improve Your Customer Experience and Retention
How to Build a Powerful Post-Purchase Email Campaign to Boost Customer Loyalty and Sales
Post Purchase Experience
Top Ten Strategies for Your Post Purchase Process
How to improve your post-purchase experience in 3 easy steps
The ultimate post-purchase process swipe file
How to create more signed in shoppers during the post-purchase experience
Shopify Post Purchase Upsell: Unlocking more revenue with effective strategies
Shopify Post Purchase: Everything to know and examples
Post Purchase Survey and Review: Best Practices and Examples
Improve Your Brand's Post-Purchase Customer Experience
Post-Purchase Customer Journey: Boost Retention and Loyalty
How to Prepare Your Ecommerce Brand's Post-Purchase Experience for Black Friday
The Post-Purchase Journey: How Ecom Brands Retain & Reengage Customers
Delivery Experience
How to Improve the Delivery Experience and Keep Customers Coming Back
Transforming Ecommerce Post-Purchase Journeys with a Great Delivery Experience Platform
Customer Retention
Customer Retention Process for Shopify eCommerce Operators
Maximizing Customer Loyalty: A Guide for Shopify Founders
Shopify Customer Journey: How to Optimize Every Stage for Maximum Growth
Customer Experience Platform: Building Lasting Customer Relationships
WISMO / WISMR / WISME
What is WISMR and WISME? And how to reduce WISMR and WISME support tickets
Returns and Exchange Tracking: Why is it important?
Why Shopify stores should prevent 'Where is my order?' tickets
Shopify Order Notifications
A Complete Guide to Shopify Order Notifications
Shopify Notification Templates & Examples
Shopify SMS Marketing: Boost Sales and Customer Engagement
Shopify
What is Shopify and how should you choose a Shopify pricing plan?
Shopify Shipping Labels & How to Print Them
The Guide to Shipping on Shopify in 2022
How to Offer Free Shipping on Shopify
Shopify Shipping Policy Template
Why Shopify stores need to focus on repeat purchase rate
Is Shopify Plus really better than regular Shopify?
Turn Shopify Tracking Pages Into Your Best Marketing Channel
How to Track Your Shopify Shipments - Answers To Your Questions
The Essential Guide to International Shipping for Shopify Stores
Shopify Integrations That Save You Time & Money
How To Sell On Instagram with Shopify in 2021 (Actionable Tips)
Fulfillment for Shopify Stores: Tips, Best Practices & Best Fulfillment Services
Shopify Analytics Explained: An Introductory Primer
How to Offer Free Shipping on Shopify
The Must-Have Shopify Apps For Your Ecommerce Tech Stack
Shopify Marketing
How Shopify Stores can Perfect the Tracking Experience for Customers
5 Features to look for in a Shopify Email Marketing Solution
Getting Started On Shopify: A Beginner's Guide To Email Marketing
How Shopify Merchants can upsell and cross-sell to grow sales
How Buy Now Pay Later Grows A Shopify Store
How To Choose A Shopify Page Builder For Your Needs in 2021
15 Ways to Increase Conversion Rates in Your Shopify Store
Retain Session: How To Win The Retention Game
How to Turn 1st-Time Buyers into Subscribers
How to increase AOV for your Shopify Store
How to Improve Subscription Retention
Find balance in your marketing strategy with Tenzo and Malomo
D2C Brands And Data Privacy - What It Means For Marketers
How to Use Cause Marketing to Increase Customer Loyalty
Using Post-Purchase Upselling to Boost Shopify Sales
5 Ways to Create a More Seamless Customer Journey on Your Shopify Store
8 BFCM Strategies to Impress and Retain Holiday Customers
Shopify Email Marketing
A Guide to Shopify Email Marketing for Ecommerce Operators
Maximize Your Shopify Success: Essential Tips for Perfecting Order Notifications
Shopify Transactional Emails: The Basics and The Elevated Strategies
Top Shopify Email Marketing Platforms to Boost Your eCommerce Sales
Shopify Email Templates: Everything to Know
Shopify Integrations
Build Out Operational SMS Workflows that Drive Revenue with Attentive & Malomo
Timing is everything: Secure the 5-star review with Malomo x Junip Integration
How to streamline the post-purchase journey with Malomo and Ryder E-commerce By Whiplash
Using Postscript SMS Marketing to Promote your Shopify Store
Paddlesmash and Malomo take on brand awareness and retention
3 Ways to Start Using Personalized Product Recommendations With Rebuy
Five Ways Skylab Enhances Post-Purchase Tracking for Ecommerce Brands with Malomo
Klaviyo Email Marketing
Create Order Confirmation Email Klaviyo
How to Use Klaviyo Templates (for Email Marketing)
Klaviyo Flows: Everything You Need to Know
Take your SMS strategy up a notch with Klaviyo & Malomo
How To Set Up SMS For Klaviyo: An Example-Driven Guide
Klaviyo And Shopify: A Concise Guide To Boosting Sales
How to Use Segments in Klaviyo to Increase Email Engagement
Post Purchase Klaviyo Automations You Need To Retain More Customers
Sending Emails with Klaviyo: A Simple Guide to Using Flows
Klaviyo Email Flows: Pre and Post-Purchase Email Flow Examples
Yotpo Email Marketing
Yotpo Transactional Email & SMS: Elevate Your Customer Communication Strategy
Purchase Emails
Shipping Emails
Unleashing the Power of Shipping Emails: Best Practices to Drive Conversion Rates
Everything you need to know about shipping delay email templates
Crafting Effective Order Shipped Email Templates
Examples of Shipping Confirmation Emails & Steps to Improve Them
Shipping Email Template for Your Ecommerce Shopify Brand
Sample Letter of Delivery Notice: E-commerce Brand Examples
Creating a Delivery Notice: Template & Examples
Shipping Reporting
Shipping Reporting: A Guide for Ecommerce Brand Operators
How and Why Shopify Merchants Optimize Shipping Analytics
Understand and Improve your Shopify Store's Shipping Performance
Track a Package
How to Track a Package - Answers to common shipment tracking questions
Malomo Updates
Introducing Malomo's Tracking Page Creator for the Shopify Ecosystem
Malomo Raises $2.7M to Help E-Commerce Merchants Leverage Post-Sale as a Strategic Marketing Channel
A note from our Co-Founder & CEO about our $2.7M fundraise
Yaw featured in Indianapolis Monthly
What we've learned tracking millions of shipments through a year of COVID
The 4-day workweek: A 6 month trial
The 4-day workweek: Malomo's results and extension of the 6-month trial
SMBTech awards Malomo to their top 50 list
Malomo Expands into Returns with a First-to-Market Order Tracking Integration with Loop
Malomo launches Problem Orders, a solution that identifies shipping issues and alerts customers in real-time to improve customer retention
Founder's Letter about Malomo's Recent Fundraise
Case Studies
Herschel x Malomo: Where High-Performing Post-Purchase Experiences Are Made
Building The Foundation: PSD Underwear Boosts Customer Loyalty With Order Tracking
Surfing the Post Purchase Pipeline: O'Neills Wave of Growth with Malomo's Branded Order Tracking
Drink Up And Deliver: HydroJug Generates 25x ROI With Branded Order Tracking
Olipop and Malomo Create A New Kind of Post-Purchase Experience
How leading cookware brand Made In drives customer engagement after the buy button
Felina eCommerce Store Now Drives Repeat Purchases from Shipment Tracking
Tenzo Personalizes Shipment Tracking to Drive Sales and Build Community
Grace Eleyae extends their branded experience post purchase with Malomo
For Love & Lemons Connects With Customers Post Purchase
Chowdaheadz creates wicked cool shipping that customers love
Summersalt extends their luxury experience post-purchase with Malomo
ILIA Beauty increases customer engagement and retention
Briogeo Hair Care utilizes post-purchase best practices
Twillory crushes post-purchase goals while generating an extra $15K/month
Soylent & Electriq Automate Sales and Support with Branded Shipment Tracking
SLEEFS increases customer satisfaction and decreases support tickets
How leading DTC personal care brand Mira differentiates their brand after the buy-button
Synchronizing the Post-Purchase Experience With Malomo & ShopTrade
Selling and Marketing Perfume Online: Dossier's Journey to Success
The evolution of Calidad Tools' loyalty program from 1.8% to 17.8%
Speks sees a double-digit ROI on transactional messages within the first 30 days of launch
Downloadable E-Books
E-book: Use Klaviyo to Design Your Shopify Order Confirmation Email
E-book: Top Post Purchase Automated Emails Every Marketer Should Be Sending
E-book: Three Ways Marketers Can Instantly Improve Their Post Purchase Experience
E-Book: Eight shipment marketing campaigns to take your brand to the next level
E-Book: The complete guide to the ultimate post-purchase experience for Shopify brands
E-Book: Privacy changes are driving D2C marketers to make strategic shifts
E-Book: Master the post-purchase journey
E-Book: The Complete Guide for D2C Customer Retention After the Holiday Rush
Retention Chronicles Podcast
Season Seven
- S7 E1: Rethinking returns management for ecommerce & retail with Optoro COO Casey Chroust
- S7 E2: ChannelEngine: Strategies for Balancing First-Party and Third-Party Sales on Marketplaces with VP of Revenue Jordi Vermeer
- S7 E3: Driving retention via automated social media direct messages (DMs) with Nectar Social Co-Founders Misbah and Farah Uraizee
- S7 E4: Traject Data: How Clean Data Insights Can Transform Your Ecommerce Business with CEO Rochelle Thielen
- S7 E5: Outsourcing vs. In-house Manufacturing for Your E-commerce Brand with Pelagic Founder John Morgan
- S7 E6: Sensory Branding For Ecommerce Brands with daph Founder Daphne Benzaquen
- S7 E7: Discussing Retail Distribution and Community Engagement with Inspiro Tequila Founder Mara Smith
- S7 E8: Making People Curious About Your Ecom Brand with Fun Fact Co's Co-Founder Raelina Krikston
- S7 E9: Emotional Branding and Reducing Buyer's Remorse with Laurier Mandin, author of ‘I Need That’ and Graphos President
- S7 E10: Unlocking the Power of Live Selling Luxury Products with Bagphic’s Marketing Manager Taylor Hall
- S7 E11: Navigating the Financial and Operational Realities of CPG Brands with HEAROS Founder Doug Pick
- S7 E12: Trade Show Tactics: How Haley Swank Built Flickr Fire Without Paid Advertising
- S7 E13: Navigating E-Commerce Logistics: Insights on 3PLs, Carrier Changes, Section 321 Updates, and Tariffs & Duties in North America with Jesse Kaufman
- S7 E14: AI-Powered Personalization for Ecommerce Retention with Monocle's Co-Founder Mark Lotman
- S7 E15: The Creator Economy: Revolutionizing Ecommerce Customer Acquisition with Elan Pure Founder Paige Hope
Season Six
- S6 E1: Email deliverability in ecommerce with ASPEKT Founder Nikita Vakhrushev
- S6 E2: Scaling a DTC brand while maintaining customer trust with Nemah CEO Madison Lee
- S6 E3: Designing transactional emails and order tracking pages to generate revenue with Womads Founder Lisa Oberst
- S6 E4: Building a customer-centric e-commerce brand with Dore & Rose // Hears Co-Founder Bob Verlaat
- S6 E5: Enhancing CX by leveraging technology & diversity initiatives with Kendra Scott's Sr. Director of Customer Care & DEIB, Lyndsay Baylor
- S6 E6: Navigating global growth in international B2B and B2C markets with Custom Neon’s Global Ops Manger Kit Henseleit
- S6 E7: The new age of affiliate and influencer marketing for ecommerce brands with Social Snowball Founder & CEO Noah Tucker
- S6 E8: Standing out on retail shelves & social media with unique ingredients from Rodial Founder Maria Hatzistefanis
- S6 E9: Gamification in loyalty programs for ecommerce brands with Flaunt Co-Founder & CRO Chris Miller
- S6 E10: How the best ecommerce brands power consumer routines with Recharge SVP of Marketing Jen Gray
- S6 E11: Web compliance and accessibility (WCAG & ADA) for ecommerce brands with SeaMonster Studios
- S6 E12: Designing Immersive Retail Experiences with Mythology's Head of Retail and Partner Ted Galperin
- S6 E13: How fusing art, science, and entrepreneurship is reshaping ecommerce marketing with Known Agency’s President Ross Martin
- S6 E14: How branding goes beyond visual components to create connection with Kes Nielson, Founder of BRAAAND
- S6 E15: Using AI for Growth Marketing and Retention in Ecommerce with Aneto Okonkwo, Co-Founder & CEO of Remarkable AI
- S6 E16: ShopTalk Fall Chicago Recap: Insights from one of the biggest ecommerce conferences
- S6 E17: Lissy Skincare's Secrets to Building Loyalty Through TikTok and Personalized Support With Founder & CEO Lissy Kotter
- S6 E18: Leveraging Social Media for SMS and Email Growth with Jesse Clemmens, Co-Founder & CEO of HiTide
- S6 E19: Finding initial product testers and educating ecommerce customers with Brynn Snyder, CEO & Co-Founder of Slate Flosser
- S6 E20: Victoria Beckham Beauty x SwiftCX: Elevating the Online Customer Experience with AI
- S6 E21: Rebranding and refining a valuable social media strategy for a DTC brand with Romp Stomp Founder Rebecca Mijares
- S6 E22: Crowdfunding, Patents, and Customer Loyalty: Lessons in Building a Unique Ecommerce Brand with Jill Putnam, Founder of Red Sprite Hats
Season Five
- S5 E1: Strategizing sustainable growth for nonprofits and for-profits with Jenny Nuccio (Founder & CEO, Imani Collective)
- S5 E2: How ecommerce brands should evaluate their technology providers with RC Williams (Co-Founder, Rejuvia and 1-800-D2C)
- S5 E3: Founding a brand with patented GoFly technology with Georgia Grace Edwards (Co-Founder/CEO, Gnara) and Charlotte Massey (Co-Founder/COO, Gnara)
- S5 E4: How to understand TikTok metrics and advertising to grow sales with Anatoliy Labinskiy (Founder, GSM Growth)
- S5 E5: Scaling social media presence for a new Shopify ecommerce brand with Lindsay White (Founder/CEO, The Little Milk Bar)
- S5 E6: Evaluating branded transactional email and SMS by click rate for Shopify brands with Caitlin Elgin (Head of CRM & Lifecycle, Fluency Firm)
- S5 E7: Managing ecommerce operations and logistics when growing rapidly with Allyse Jackson (Founder & CEO, Beehive Meals)
- S5 E8: Increasing post-purchase revenue via repeat purchases with James Van Erck (Co-Founder/COO, Rebuy)
- S5 E9: Navigating a burglary with vulnerable and honest customer communication with Liz Reyes (Co-Founder, Sols)
- S5 E10: How ecommerce brands are providing shipment protection during order tracking process with Emerson Hammer (Director of Partnerships, Corso)
- S5 E11: How to found an ecommerce brand and what strategy you should focus on with Jay Davis (Founder of Pillow Cube, Cold Case Ice Cream, & Creatably)
- S5 E12: Increasing repeat orders and subscriptions for Shopify CPG brands with Harry Willis (Dir. of Partnerships & BD, Relo
- S5 E13: Adding value to the online buying experience with educational content with Dallas Parsons (Senior Director of Marketing at Mixhers)
- S5 E14: Shopify's capabilities and when merchants should use apps vs. custom solutions with Ambaum Agency
- S5 E15: Selling product and running ads on Amazon vs Shopify vs Meta with Joel Reichert (Maven Thread, Woven Nook)
- S5 E16: Email marketing and email templates for ecommerce brands with Liz Krupka at Nomadd Marketing
- S5 E17: Building successful subscription brands with pre-orders marketing with ORBYT Skin & Azio Beauty Founder Jonathan Penna
- S5 E18: Retaining your shoppers with fun shopping events and community building with RAGS Founder Rachel Nilsson
- S5 E19: 10 Post-Purchase Lessons From Working With 5,000 Shopify Merchants with Malomo Co-Founder Yaw Aning
- S5 E20: Optimizing ad performance on different social media platforms with Evestar’s Matt Froehlich
- S5 E21: Using customer insights to inform the ecommerce customer experience with Mixhers VP of CX Savannah Benson
- S5 E22: Best practices for customer experience in ecommerce with Inevitable Agency Founder Zoe Kahn
- S5 E23: The ethical implications of using AI-generated content in fashion marketing with Ivy City Co’s VP of Performance Marketing Rachel Ricks
Season Four
- S4 E1: Why SMS is well positioned to retain customers with Mahdi Mahil (Partner Manager of Ecosystems at Attentive)
- S4 E2: Personalized order, returns, and exchange tracking with Kristen Tumasonis (Marketing Dir., SuitShop) & Katy Eriks (Dir. CX, SuitShop)
- S4 E3: Testing out different types of content and UGC with John Coyle (CMO, Andar & Host, Modern Commerce)
- S4 E4: Sending quality care instructions post-purchase with Oliver Momma (Co-Founder of Ekster)
- S4 E5: Building brand reputation with great support even when issues arise with Aaron Quinn (Founder and CEO of eHouse)
- S4 E6: How to create more branded moments & brand affinity with Luke Droulez (VP of Marketing, PAX)
- S4 E7: Building a customer experience with sustainability at the center with Dane Baker (Co-Founder & CEO, Ecocart)
- S4 E8: Leading with value and educational content to organically grow with Eric Bandholz (Founder & CEO of Beardbrand)
- S4 E9: Understanding Shopify apps before tackling paid media with Jon Snow (Founder & President, The Snow Agency)
- S4 E10: Brumate, SuitShop, & Raaka Chocolate LIVE on BFCM prep from a marketing & customer experience POV
- S4 E11: Brumate, Loop, & Ryder Ecommerce LIVE on customer retention through the holidays
- S4 E12: Witnessing the power of transactional notifications and order tracking with George Kapernaros (Founder & CEO of YOCTO)
- S4 E13: Using word of mouth marketing to grow your brand with Greg Meade (Co-Founder of CROSSNET & Good Sport)
- S4 E14: Optimizing product portfolio & sunsetting underperforming scents with Dr. Squatch Marketing & Product team
- S4 E15: Building email marketing for a 7-figure brand with Brian Roisentul, Founder & CEO of BSR Digital
- S4 E16: Telling a story with multiple products in one marketing image with Cavelle Bieker (Marketing Manager, Pendleton)
- S4 E17: How data scrambling policies will make personalization harder with Joe Vancena, CEO & Co-Founder of Status
- S4 E18: Having your customer care team respond to social media comments with Garret Akerson (Co-Founder, Kindred Bravely)
- S4 E19: Building retention marketing with more than just email & SMS with Nikki Tooman (Founder & CEO, Sticky Digital)
- S4 E20: Creating founder-led content and increasing retention marketing with Anthony Ciavirella (Co-Founder of Manmade)
- S4 E21: E-commerce marketing strategies and customer retention with Blake Imperl (Former VP of Marketing, Carro)
- S4 E22: Developing different customer personas for a DTC health & wellness brand with Ryan Gresh (Founder & CEO, The Feel Good Lab)
- S4 E23: Designing your content strategy around lifecycle marketing and retention with Fat Earth Media's John Gross (Founder/CEO) & Rose Eppensteiner (S. Lifecycle Marketing Manager)
- S4 E24: Developing a 5-in-1 product via stellar customer relationships with Jules Weldon & Stacey Pierce (Co-Founders, OME Gear)
Season Three
- S3 E1: Humanizing the customer experience with Drew Himel (FIRESIDE)
- S3 E2: Understanding your ideal customer profile (ICP) to inform smart ad creative with Dave Burchett (Avance Vinyl)
- S3 E3: Understanding attribution models to inform acquisition and retention strategy with Aplo
- S3 E4: Letting your great tasting product speak for itself with Christina Dorr Drake (Willa's Oat Milk)
- S3 E5: Using web3 as another channel for customer loyalty with Maier Bianchi (Bemeir)
- S3 E6: How social media and first-party data informs our approach with Nate Hodge (Raaka Chocolate)
- S3 E7: Stealth launching new Shopify brands and taking others from 8 to 9 figures with Ari Murray (Sharma Brands)
- S3 E8: Thinking through our brand personality & social media with Megan Christian (YESCOM)
- S3 E9: Focusing on Shopify apps that save money & prove ROI with Jim Breese (AppHub)
- S3 E10: Understanding your customers buying cadence with Molly Kerrigan (Shinesty)
- S3 E11: Building your Shopify theme to support your needs with Thomas Kimura (Brickspace Lab)
- S2 E12: How the customer buying experience changes in-app vs. online with Louise Fritjofsson (Martie)
- S3 E13: Breaking down different digital channels with Chelsea & Rachel
- S3 E14: How to build a great business while keeping your promises with Steph Hon (Cadence)
- S3 E15: Finding profitability in 14 days with Josh Chin (Co-Founder & CEO, Chronos)
- S3 E16: Exploring why customers return and exchange product to improve your post-purchase experience with Pooja Parikh (VP of Planning and Operations, Andie Swim)
- S3 E17: How to keep the same level of service through growth with Erik Huberman (Founder & CEO, Hawke Media)
- S3 E18: Marketing a lifestyle brand and tailoring CX based on geographical location with Stephanie Cohen (Founder, Stephanie Cohen Home)
- S3 E19: The merchant, not revenue, should be at the center of a partnership with Casey Matthew (Founder & CEO, Skylab)
- S3 E20: Leveraging partnerships to expand into retail while not cannibalizing DTC sales with Josh Knopman (VP of Growth & Digital Product, Blueland)
- S3 E21: Retaining funnel leakage & recapturing customers with Adam Robinson (Founder & CEO, Retention.com)
- S3 E22: Decide what you want to be paid for and everything else can be free with Chuck Bowen (Founder & CEO, Mission Mercantile)
- S3 E23: A/B testing even the most basic assumptions with your audience with Kasey Luck (Founder & CEO, Luck & Co)
- S3 E24: Comments on social are becoming the new customer testimonial with Lexi Montee (VP of Marketing & Communications, Happiest Baby)
- S3 E25: BEST OF SEASON 3: Partners
- S3 E26: BEST OF SEASON 3: Brands
Season Two
- S2 E25: Best of 2022 Partners
- S2 E24: Best of 2022 DTC Brands
- S2 E23: Are you marketing to both the gift-giver and gift-receiver? (Elephant Room & Giftnote)
- S2 E22: Mariah & Noah discuss the influence of social media and social proof
- S2 E21: Making your brand stand out by doing something fun and memorable with Luke Kingma (Bored Cow)
- S2 E20: Advanced segmentation with tactical takeaways for transactional messaging with Dan Caldwell (Klaviyo)
- S2 E19: Searching a brand's social media before buying from them
- S2 E18: Creating educational content with your audience in mind with Matt Orlic (Football Supplements)
- S2 E17: Capturing your customers excitment to increase LTV with Luis Lluis (GrowthStable)
- S2 E16: Yaw & Mariah Talk about TikTok
- S2 E15: Carving your own space in an industry with Sergio Tache (Dossier)
- S2 E14: The consumer has been trained to look for pitfalls while buying (Loop Returns)
- S2 E13: Noah & Mariah discuss B2C and B2B marketing around BeReal and TikTok, as well as the holiday rush
- S2 E12: Replicating an in-person buying experience with Jennifer McKay Newton and Hannah Toporoff (DefineMe)
- S2 E11: Retention starts on the factory floor with Michael De Santis (Doris Dev & Canopy)
- S2 E10: Brian & Mariah chat about AARP on TikTok, Amazon Prime day & BFCM, the newest SHopify ad, and the Metaverse
- S2 E9: Building brand awareness to increase brand recognition with Paddlesmash
- S2 E8: 95% of consumers read reviews before purchasing from a new site (Okendo)
- S2 E7: Discussing SMS & UGC, department stores vs DTC, being cheugy, and texting with abbreviations
- S2 E6: Using post-purchase transactional flows to educate customers and generate UGC with Michelle Paulus (Olipop)
- S2 E5: There's a gap between customer expectation and merchant expectation
- S2 E4: Chat about sales and gift cards, high LTV and Disney, Influencers and business, and Instagram and TikTok
- S2 E3: Taking potentially transactional touch points and making them personal with Vasa Martinez (GrowthBuster)
- S2 E2: Figuring out cash flow, learning how to sell, and understanding your retention data with Steve O'Dell (Tenzo Tea)
- S2 E1: Chatting about fast fashion, LinkedIn, the release of Shopify Collabs, and Gorgias' $30M Series C
Season One
- Episode 1: Top Customer Retention Trends You Need to Follow
- Episode 2: Focusing on Retention while prepping for Black Friday Cyber Monday- are you crazy?
- Episode 3: Brand stories, performance marketing, subscriptions, oh my! (Bryan Smith, Ned)
- Episode 4: Improve your retention rate with these tips from FUEL MADE
- Episode 5: Create a brand that resonates with your customers to increase your retention with Dan Brady (PuraVida)
- Episode 6: Step-by-step guide to building a retention machine with Simona Ioannoni (Haus)
- Episode 7: How authenticity drives customer engagement and retention with Zach Niemiec (Bariatric Fusion)
- Episode 8: Implementing an email and SMS marketing strategy that spurs curiosity with Jesse Bern (Red Beard Conversions)
- Episode 9: Launching new iniatives with the goal of customer retention in mind with Josh Knopman (Caraway)
- Episode 10: Keeping a healthy email marketing list and dabbling in different marketing strategies with Chuck Melber (Nomad Goods)
- Episode 11: Customer retention is not only about having a great product, but also a great service with McKenzie Bauer (Thread Wallets)
- Episode 12: SMS best practices to build relationships & compliment your retention network with Blake Imperl (Attentive)
- Episode 13: The magic of the post-purchase experience with Chandler Dutton (Magic Spoon)
- Episode 14: A retention strategy is the difference between a great product and a powerful brand (Proper Goods)
- Episode 15: Customer retention from both a marketing and operations POV with Stix
- Episode 16: Almost every Shopify brand can, and should, have a subscription program with Brandon Amoroso (Electriq)
- Episode 17: Why customer feedback might be more informative than data with Will Laurenson
- Episode 18: From shipping fulfillment and logistics to customer satisfaction, all the dots are connected (Whiplash)
- Episode 19: Standing out with your customers and outshining competitors with Tim Masak (1-800-DTC)
- Episode 20: Taking transactional notifications and turning them into relational touch points (Recharge)
- Episode 21: Building out a website with the user in mind (Trellis Agency)
- Episode 22: Creating an intelligent shopping experience with your customers (Rebuy)
- Episode 23: How to properly incentivize referral customers with FriendBuy
Podcast Features
How To Retain Customers with Ollie Pets
The Art and Science of Brand Storytelling with OROS
Scaling Influence with Kettle & Fire
Launching Billion Dollar Brands with Gin Lane
Building A Growth Engine That Gets You Acquired with One Click Ventures
How TOMS Is Winning Through Focusing On Design
Turning Customer Support Into A Driver Of Innovation With Outdoor Voices
Retain Session: Recharge and Tiege Hanley
Retain Session: Omnisend win brands
Retain Session: Octane AI and Polysleep
Retain Session: Malomo and Sol De Janiero
Retain Session: Loop and Chubbies
Retain Session: Gorgias and Hydrojug
Webinars
Webinar: Shipment Marketing Roundtable
Webinar: Post-Purchase Strategies that Deliver
Malomo x Loop: How to retain increase post-purchase revenue
Live Q&A with Yaw Aning & Blake Imperl
Go for Gold: Create a post-purchase subscription experience that converts
Selling Season is Now: BFCM Best Practices and Predictions
BFCM: Capitalizing on Holiday Momentum
10 Lessons learned from talking to 5000 Shopify merchants about Post-Purchase experience
Transactional Email & SMS Masterclass with Brandon Amoroso
Status x Malomo: Turning tracked orders into signed-in shoppers
Back 2 School: BFCM strategies to impress & retain holiday customers
Malomo x Justuno Webinar: Growing your post-purchase SMS Strategy
Malomo x Yotpo: Personalizing and segmenting transactional email & SMS with branded order tracking
Malomo x Sticky Digital: Capturing first-party data with interactive transactional emails
Virtual Events and Sessions
Retain: The Retention Chronicles 2020 Highlights
How to win the retention game: Three things you can (but probably won't) do
Why creating the best experiences for your customers is more important than ever
Using conversational commerce to build long term relationships
Increasing LTV by shifting refunds to exchanges
Using last mile to create memorable first impressions
Why a quiz funnel may be your biggest LTV play yet
How a referral program increases customer retention
Personalize the subscriber customer portal for long term retention and increased LTV
Stop bad customer support from flushing your customers down the drain