Customers check tracking 4.6 times per order

Instead of sending customer's generic shipping emails and carrier tracking pages, take control of your customer's experience after they buy from you

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The customer experience doesn't stop at the buy button

Up-level your brand and mitigate the risk of a poor delivery experience with branded order tracking and transactional messages that delight your customers no matter what.

Retain customers with branded shipment tracking

Create custom tracking pages in minutes.

Most Beautiful Tracking Page3

Go from reactive to proactive

Proactively notify customers when shipping delays or exceptions occur

  • Define what constitutes a problem order for your brand
  • Detect problematic orders as soon as they happen
  • Notify your customers before they notify you

Proactively Notify Goes Wrong

Turn transactional shipping emails into revenue

Take full advantage of your transactional messages

  • Create advanced flows based on real-time shipping data
  • Improve loyalty and CSAT with proactive alerts
  • Increase repeat purchases with timely, beautiful shipping updates

Choose When To Notify

See how leading Shopify merchants are designing their transactional email & SMS

We've got an example library for you to browse! You too can personalize your transactional email & SMS within minutes with Malomo's drag-and-drop Tracking Page Creator.

Mud wtr delivery attempted email

MUD/WTR updates their customers with a fun, branded email to let their customers know that their order has been returned to sender.

Mudwtr order confirmed sms

MUD/WTR sends their customers an SMS notification to let them know that their order has been confirmed via our Klaviyo integration.

Briogeo em

Briogeo tells their customers their order is shipping soon! What's their open rate and CTR on these transactional emails? 59% and 33%. Check out how they get those results

Check out how they get those results
Chowdaheadz out for delivery sms

Chowdaheadz sends their customers an Out for Delivery SMS notification through the Malomo x Attentive integration.

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See more examples

Take control of your shipping and delivery process

The data you've been looking for

  • Optimize your carrier strategy with data-backed decisions
  • Always know what's happening with every order and shipment
  • Get insights into customer engagement and carrier performance

SIMPLIFY YOUR ORDER TRACKING EXPERIENCE

Other wonderful reasons brands love our platform

  • Display order tracking blocks that support multiple shipments per order
  • Add order lookup anywhere on your site
  • Use our public API to send our data points anywhere your marketing and CX teams want

Multiple orders announcement landing page image

Case Studies

Herschel study feature

Herschel

Herschel x Malomo

Herschel leverages Malomo to create an on-brand post-purchase experience, drive upsells, and unlock valuable shipping data.
Oneill case study feature

PSD Underwear

68.4% post-purchase open rate

PSD transformed the post-purchase experience with Malomo, increasing customer engagement and repeat purchase rates.
Oneill case study

O’Neill

Open rates skyrocket to 85%

O'Neill implemented Malomo's branded order tracking platform to improve the customer experience post purchase.
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Platform Integrations

Malomo integrates with carriers and also your ecommerce, marketing, and customer service platforms

OWN YOUR POST-PURCHASE EXPERIENCE

Implement your order-tracking block and data anywhere, including on a headless commerce site.

Learn more about what Malomo.js can do for you.

Malomo.js

Ready to impress your customers with your transactional email and SMS?

Malomo is easy to implement and plays well with the rest of your apps. But don't just take it from us, take it from industry leaders.

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