Customers check tracking 4.6 times per order

Instead of sending customer's generic shipping emails and carrier tracking pages, take control of your customer's experience after they buy from you

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The customer experience doesn't stop at the buy button

Up-level your brand and mitigate the risk of a poor delivery experience with branded order tracking and transactional messages that delight your customers no matter what.

Retain customers with branded shipment tracking

Create custom tracking pages in minutes.

Most Beautiful Tracking Page3

Go from reactive to proactive

Proactively notify customers when shipping delays or exceptions occur

  • Define what constitutes a problem order for your brand
  • Detect problematic orders as soon as they happen
  • Notify your customers before they notify you

Proactively Notify Goes Wrong

Turn transactional shipping emails into revenue

Take full advantage of your transactional messages

  • Create advanced flows based on real-time shipping data
  • Improve loyalty and CSAT with proactive alerts
  • Increase repeat purchases with timely, beautiful shipping updates

Choose When To Notify

Take control of your shipping and delivery process

The data you've been looking for

  • Optimize your carrier strategy with data-backed decisions
  • Always know what's happening with every order and shipment
  • Get insights into customer engagement and carrier performance

SIMPLIFY YOUR ORDER TRACKING EXPERIENCE

Other wonderful reasons brands love our platform

  • Display order tracking blocks that support multiple shipments per order
  • Add order lookup anywhere on your site
  • Use our public API to send our data points anywhere your marketing and CX teams want

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Case Studies

Sync 1

Synchro

67.83% open rate and 10.1% CTR

Synchro has mastered the science of aging well and the post-purchase experience—dominating with an open rate of 67.83% and a CTR of 10.1%
Sola wood flowers case study

Sola Wood Flowers

36k added customer touchpoints

Sola Wood Flowers proactively updates their customers on where their order is to eliminate customer frustration and reduce burden on their CS team.
Suitshop case study 1

SuitShop

Support tickets drop by 80%

SuitShop offers beautiful suits and a personalized customer experience with their branded order and returns tracking via Malomo + Loop Integration.
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Platform Integrations

Malomo integrates with carriers and also your ecommerce, marketing, and customer service platforms

OWN YOUR POST-PURCHASE EXPERIENCE

Implement your order-tracking block and data anywhere, including on a headless commerce site.

Learn more about what Malomo.js can do for you.

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