Loop + Malomo

Easily track returns and exchanges to give your customers a complete post-purchase experience

Social banner version 2

Blend exceptional order tracking with an intuitive returns and exchanges experience

With the Loop + Malomo integration, consumers can initiate and track their exchanges and returns from the Malomo order tracking page while receiving timely, branded notifications along the way. Personalize and segment the experience to grow and retain revenue while decreasing WISMR (where is my return) and WISME (where is my exchange) support tickets.


Having the returns and exchange process integrated with our Malomo order tracking page has been a game-changer for SuitShop’s post-purchase experience. This integration has given us the opportunity to decrease customer service tickets and increase customer satisfaction.

Katy Eriks, Director of Customer Experience


A single experience to track every order, return, or exchange

From the moment your customer purchases to when they might need to return or exchange an order, they'll have one place to look to know exactly what their order status is.

thoughtfully designed

Initiate a return or exchange right from tracking

Customers can start a return or exchange with just one click. No searching for order numbers. We detect the right order for customers automatically and turn a typically frustrating process into a magical one.