Loop + Malomo

Easily initiate and track returns and exchanges on your Malomo tracking page and transactional emails

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Blend exceptional order tracking with an intuitive returns and exchanges experience

Tired of dealing with customer service tickets about returns and exchanges? Loop + Malomo makes it easy for your customers to initiate and track their returns from the Malomo order tracking page and even initiate returns and exchanges from your transactional post-purchase emails. Say goodbye to WISMR and WISME support tickets.


Having the returns and exchange process integrated with our Malomo order tracking page has been a game-changer for SuitShop's post-purchase experience. This integration has given us the opportunity to decrease customer service tickets and increase customer satisfaction.

Katy Eriks, Director of Customer Experience


A single experience to track every order, return, or exchange

From the moment your customer purchases to when they might need to return or exchange an order, they'll have one place to look to know exactly what their order status is.

01 A Complete Post Purchase Experience

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Initiate a return or exchange right from tracking

Customers can start a return or exchange with just one click on their tracking page or order emails. No searching for order numbers. We detect the right order for customers automatically and turn a typically frustrating process into a magical one.

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Keep customers in the know

Let customers see their return or exchange status any time

Keep customers in the know about their order status with returns and exchange status info on the tracking page and transactional notifications. When customers know what’s going on with their order, they won’t feel the need to reach out and bog down your support.

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Notifications cut your support volume in half

We give you superpowers to stop “where is my order/return/exchange?” tickets before they start. As the order, return, or exchange status changes, notify your customers by email or SMS and keep them updated from a single tracking page.

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Leverage every touchpoint to get people to shop again. And again. And again.

While customers check their return status, present personalized product recommendations they are likely to buy. Convince customers considering a return to exchange instead. Sit back and watch your profits grow on auto-pilot.

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Drive retention and customer satisfaction

Integrate your whole stack

With Malomo, brands can deeply integrate their post-purchase stack across 3PLs, carriers, support and communications tools to control every touchpoint after purchase.

With full visibility into fulfillment, delivery, returns and exchanges, brands can make intelligent decisions about the performance of their entire experience that drives better customer relationships and stronger retention.

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How to retain & increase post-purchase revenue

Watch a recording of Loop, Malomo, SuitShop on how to combine these two platforms to create powerful tracking for returns and exchanges to drive customer satisfaction and loyalty throughout the customer experience.

Retention is the new growth strategy

Drive a 27% higher retention rate with Loop + Malomo

In 2022, brands on average lost $29 for every new customer they acquired. It's never been more important to retain your customers and get them to buy from you again.

That's why Loop and Malomo have partnered up to help merchants achieve profitable growth. Shopify merchants using Malomo and Loop see 27% higher retention than other all-in-one platforms.

Want to explore what Loop + Malomo can do for you?

Request a free trial of Malomo to learn how you can enhance your post-purchase experience with reverse-logistics tracking.