Loop + Malomo
Easily track returns and exchanges to give your customers a complete post-purchase experience
Blend exceptional order tracking with an intuitive returns and exchanges experience
With the Loop + Malomo integration, consumers can initiate and track their exchanges and returns from the Malomo order tracking page while receiving timely, branded notifications along the way. Personalize and segment the experience to grow and retain revenue while decreasing WISMR (where is my return) and WISME (where is my exchange) support tickets.
Having the returns and exchange process integrated with our Malomo order tracking page has been a game-changer for SuitShop’s post-purchase experience. This integration has given us the opportunity to decrease customer service tickets and increase customer satisfaction.
Katy Eriks, Director of Customer Experience
A COMPLETE POST-PURCHASE EXPERIENCE
A single experience to track every order, return, or exchange
From the moment your customer purchases to when they might need to return or exchange an order, they'll have one place to look to know exactly what their order status is.
Initiate a return or exchange right from tracking
Customers can start a return or exchange with just one click. No searching for order numbers. We detect the right order for customers automatically and turn a typically frustrating process into a magical one.