Integrations
Yotpo + Malomo
Send personalized and targeted emails and/or SMS messages based on shipping and delivery events to increase repeat orders and CSAT while decreasing support tickets.
Maximize Yotpo's transactional emails & SMS with Malomo
Transactional messages have a 3x higher open and click-through rate. Don't let those additional customer interactions go to waste by giving your customers a great order tracking experience.
We’re giving Shopify brands the power to drive repeat orders by combining Malomo’s branded order tracking with Yotpo’s transactional email and SMS capabilities.
Maximize your tech stack
Incorporate shipping data in your Yotpo automated flows
Malomo integrates with all your favorite carriers, 3PLs, support desks, and comms tools in your ecommerce tech stack so you can control every consumer touchpoint after purchase.
By integrating Malomo and Yotpo, you can use these events to trigger Yotpo automated transactional emails and texts to customers when statuses change from Fulfilled, Shipped, Out for Delivery, Delivered, Return to Sender, Order Delayed, and more.
Brand it your way
Give every consumer a fully branded, seamless experience to track an order
Utilize Malomo's Yotpo integration to easily personalize and segment transactional shipping emails and SMS. Tailor notifications based on customer behavior, purchase frequency, and various customer traits.
Your customers will always get transactional notifications, so you want them to be impressed when they open them.
Increase revenue
Turn order tracking into a growth channel
We've seen brands generate $187k a month of additional revenue from their Malomo order tracking page. It might seem counterintuitive that a customer would order again while they're waiting for their package, but the numbers don't lie.
Instead of directing customers to mundane carrier tracking pages, tap into your creativity to design an experience that not only facilitates repeat purchases but also enhances customer engagement and satisfaction. With Malomo x Yotpo, you can positively impact multiple stages of the post-purchase journey to drive better outcomes.
Optimize your post-purchase strategy
Analyze your shipping and delivery data with real-time reports
This integration allows Malomo-powered brands to send tracking information back to Yotpo, so you can incorporate shipping data into automated flows in near real-time.
Not only can you use your shipping data to inform transactional flows, but you can also use Malomo's shipping reports to better understand carrier performance, problem orders, revenue attribution, and more. With this library of knowledge, you can adjust your post-purchase notifications and strategy to optimize conversion rates.
Clear out your support team's inbox
Decrease 'Where is my order' support tickets
With Malomo x Yotpo, your customers will know exactly where their order is and they won't have to ask your team, 'Where is my order?'. Do your brand a favor and give your CX team time back for bigger support issues.
It's a win-win for your customers and your team.
Hyper-personalize what's in front of your customers
Show the right CTAs at the right time
Many brands struggle to put the right experiences in front of their customers at the right time.
Whether it be your loyalty and referral programs, product education, UGC and review requests or other initiatives, branded order tracking tied into your Yotpo messaging platform allows you to time what you present to customers based on where they are in the post-purchase journey and get better response rates.
LIVE WEBINAR RECORDING
Personalizing and Segmenting Branded Transactional Email & SMS
Recorded LIVE on April 10th at 12pm EST to discuss how Shopify and Shopify Plus brands are combining these two platforms to create powerful, branded, and revenue-generating transactional notifications.
Inspiration from the best in the biz
Branded order tracking is inherently very visual, so we want you to see what we mean! Check out these transactional email and SMS examples to see how your brand can take back control of the post-purchase experience with Malomo x Yotpo!
Briogeo tells their customers their order is shipping soon! What's their open rate and CTR on these transactional emails? 59% and 33%. Check out how they get those results
Check out how they get those results
JAXXON sends their customer an order confirmation email through the Malomo x Klaviyo integration.
MUD/WTR sends their customers an SMS notification to let them know that their order has been confirmed via our Klaviyo integration.
Honeylove sends their customers a transactional sms through our Klaviyo integration to let them know that their order has been delivered!
Want to see what Malomo + Yotpo can do for you?
Get a demo today to see why we consistently receive 5 Star CSAT scores from our merchants or check out our pricing.