Get ahead of delivery issues with Problem Order detection and notifications
Define, detect, notify. You can’t control shipping delays, but you can control how you communicate with your customers. Turn a poor shipping experience into a positive one by sending personalized, timely notifications about delayed or stalled shipments.
Improve your repeat purchase rate
84% of customers will not return after a poor delivery experience.
Prevent bad delivery experiences with proactive communications so customers feel good about their purchase no matter what. Configure personalized rules for detecting common fulfillment and shipping problems, then automatically notify your customers when something goes wrong. Our Shopify brands are dramatically reducing 'Where is my order' support tickets and retaining customers even when things go wrong.
Define your problems
Malomo Problem Orders allows you to define problematic situations in your shipping and delivery process. Choose specific rules and timeframe criteria for detecting problem orders such as stalled fulfillments, late deliveries and returned to sender. Save hundreds of support hours by focusing your ops team on the orders that matter and reduce WISMO tickets with thoughtful notifications.
Detect delivery issues and identify trends
Our advanced algorithms analyze your order data to detect issues and trends in your system. See which orders are at risk and take action to prevent unhappy experiences. We provide valuable insights into your order data, allowing you to make data-driven decisions and optimize your fulfillment processes and carrier strategy.
Notify your customers before they get frustrated
Our software can trigger your email and SMS to automatically notify customers when their order matches your criteria. By proactively communicating with your customers, you can prevent frustration and build trust and loyalty with your audience.
Weekly performance reporting delivered to your inbox
With our Shipment Performance Reporting, you receive weekly metrics around your average number of days between placed-to-delivered, between placed-to-fulfilled, between fulfilled-to-delivered and total number of Problem Orders. With the data sent right to your email, your operations will run smoothly with all the necessary information right at your fingertips.
“Malomo not only allowed Briogeo to provide a seamless experience for our customers, but also allowed us to accomplish our goals we sent forth as a brand. We were able to generate revenue and engagement without having to jeopardize the quality of our customer experience.”
"With the help of the YOCTO and Malomo teams, we’re able to control what the customer sees when they’re engaging with our brand. It's super important to us that our customers feel cared for - having an exceptional post-purchase experience allows us to do just that."
"As a result of the change [installing Malomo], we've see a lift in our repeat purchase rate and a decrease in churn. These stats don't lie and combined make a huge lift to bottom line growth"
"I’ve now implemented Malomo for two brands—it just makes sense when you’re looking to impress and minimize friction for the customer while also maximizing profit for your brand. Our customers love it and so do we."
Problem Orders is just one of many reasons Shopify brands love us
Ready to elevate your post-purchase experience? Request a demo of Malomo Problem Orders today and experience the difference.