ABOUT MALOMO

Customer relationships start post-purchase

Malomo helps your brand deliver an amazing post-purchase experience for your customers across email and SMS. We do this through a fresh approach to the order tracking experience.

Our founding story

The Malomo story starts in 2011 when co-founders, Yaw Aning and Anthony Smith, ran a consulting agency called Sticksnleaves. The consulting agency turned into a DTC agency when they noticed an increase in direct-consumer brands asking for help. They noticed more and more DTC brands looking for software to help improve their customer experience, specifically their post-purchase experience.

In 2018, Yaw and Anthony built the first prototype of an order-tracking platform to help them control customer complaints, whenever delivery problems occurred. It was at that point, Malomo was born. In 2021, Malomo raised their seed round of financing to bring a premium post-purchase experience to all DTC stores on the Shopify platform. Malomo is now a team of 25+ employees located all around the world.

Malomo's mission

We’re on a mission to help ecommerce brands and consumers build better, more authentic relationships with each other. And we believe that the best relationships start post-purchase.

The Malomo Team

We're a distributed company with teammates across the world.

Yaw Aning

Founder & CEO

Jason Cartwright

Senior Fullstack Engineer

Kat Gordon

Chief Customer Officer

Alicia Gaba

Head of Strategy and Operations

Josh Johnson

Director of Customer Success

Mariah Parsons

Head of Marketing

Sydney Purichia

Operations Manager

Anthony Smith

Founder & CTO

Jenny Soetanto

Senior Fullstack Engineer

Michael Whalen

Senior Product Designer

Industry Recognition

OUR VALUES

We like to say we're #BLSSD

We have 5 core values that we live by. These values help us identify traits in the current team that we want to reinforce, provide clarity around the types of people we want to recruit, and have better alignment around the behaviors we want to celebrate, compensate, and reward.

Be relationship obsessed

Invest in relationships to create long-term payoffs
Earn each other's trust
Hold each other accountable
Develop one another to be the best
Celebrate each other
Leverage other viewpoints

Challenge our own strongly held beliefs
Be open and inclusive to new people, new ideas, and new perspectives
Seek healthy conflict with trust
Invite others to share their opinion and feedback
We feel safe sharing our opinion because we know others have sought it out
Speed wins

Put ideas in motion fast
Good plans executed quickly are better than great plans executed slowly
If we're not failing, we're not learning
We create 20% solutions that deliver 80% results
Stay Resilient

We make decade-long bets
We bounce back from setbacks insanely fast
We appreciate the journey
We work hard and we take care of ourselves
Deliver results

We love to win and we love for our customers to win
We take pride in strong performance
We are focused on outcomes
We take ownership