Create custom transactional order status emails and SMS messages
Get ahead of delivery issues before they frustrate your customers. Use your transactional messaging channel to proactively update customers on order issues, generate revenue, and build your brand with every post-purchase touchpoint.
Your most opened messages deserve an upgrade
Transactional email and SMS messages see 80% open rates – 4x the engagement of a normal marketing message. In a world where delays, stalled packages, and lost orders are inevitable, don’t let those issues erode the customer trust you worked so hard to build. Instead, send timely (and beautiful) transactional email and SMS messages.
Order updates, but make them profitable
Your tracking emails shouldn’t be an afterthought. They’re one of the most-read emails you’ll ever send—use them to drive sales, build loyalty, and keep customers excited about their orders.
Update customers before they think to ask
It's a tale as old as time... 50+% of your support tickets are simply customers wondering where their orders are. Malomo helps you anticipate delivery issues and automatically deflects tickets by messaging your customers before they message you.
Tackle delays like a champ when problems arise
Delays and lost orders are bound to happen, but what sets your brand apart is how you deal with those issues. With our Problem Orders reporting and events, you can send affected customers personalized, timely notifications for their delayed and stalled shipments, or notify your CX team so they can investigate.
New!
Design and send your transactional emails directly from Malomo
Design, test and launch your transactional emails lightning fast with Malomo's Transactional Email. Manage your entire post-purchase experience from one place, easily link to your Malomo tracking page, and launch in minutes, not weeks.
We play nicely with others
Trigger email and SMS directly from your ESP
Malomo integrates with major marketing platforms so you can trigger your transactional email and SMS from the same place as your marketing messages.
Klaviyo
Send your transactional shipping emails & SMS from Klaviyo with Malomo to generate repeat orders
Attentive
Trigger personalized transactional Email and SMS with the Malomo x Attentive Integration
Yotpo
Drive more revenue with personalized emails/SMS messages sent based on shipping & delivery events.
Postscript
Generate revenue with Shipping powered SMS alerts, through Postscript and Malomo
Sendlane
Send beautiful, branded transactional email & SMS with the Sendlane x Malomo integration
Your Guide to Transactional Email Marketing
Examples of real, high-performing post-purchase emails
Instructions on when, why & how to set up specific post-purchase email flows
Benchmarks for post-purchase email open and conversion rates
Beautifully branded experiences are our bread & butter
Ready to elevate your post-purchase experience? Test out Malomo today and experience the difference.