Create custom transactional order status emails and SMS messages

Get ahead of delivery issues before they frustrate your customers. Use your transactional messaging channel to proactively update customers on order issues, generate revenue, and build your brand with every post-purchase touchpoint.

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Corkcicle
Hershel logo
PSD logo
Hydrojug
Jaxxon logo
Cadence white logo
Blueland white logo
Electriq logo for agency page
V3 Butterfly Board logos

Your most opened messages deserve an upgrade

Transactional email and SMS messages see 80% open rates – 4x the engagement of a normal marketing message. In a world where delays, stalled packages, and lost orders are inevitable, don’t let those issues erode the customer trust you worked so hard to build. Instead, send timely (and beautiful) transactional email and SMS messages.

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Order updates, but make them profitable

Your tracking emails shouldn’t be an afterthought. They’re one of the most-read emails you’ll ever send—use them to drive sales, build loyalty, and keep customers excited about their orders.

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Update customers before they think to ask

It's a tale as old as time... 50+% of your support tickets are simply customers wondering where their orders are. Malomo helps you anticipate delivery issues and automatically deflects tickets by messaging your customers before they message you.

Problem Orders

Tackle delays like a champ when problems arise

Delays and lost orders are bound to happen, but what sets your brand apart is how you deal with those issues. With our Problem Orders reporting and events, you can send affected customers personalized, timely notifications for their delayed and stalled shipments, or notify your CX team so they can investigate.

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New!

Design and send your transactional emails directly from Malomo

Design, test and launch your transactional emails lightning fast with Malomo's Transactional Email. Manage your entire post-purchase experience from one place, easily link to your Malomo tracking page, and launch in minutes, not weeks.

We play nicely with others

Trigger email and SMS directly from your ESP

Malomo integrates with major marketing platforms so you can trigger your transactional email and SMS from the same place as your marketing messages.

Your Guide to Transactional Email Marketing

Examples of real, high-performing post-purchase emails

Instructions on when, why & how to set up specific post-purchase email flows

Benchmarks for post-purchase email open and conversion rates

Beautifully branded experiences are our bread & butter

Ready to elevate your post-purchase experience? Test out Malomo today and experience the difference.