Build trust and loyalty with customers by proactively notifying them when something happens with their order.
This week, Yaw & Mariah talk about podcasts and procrastination, TikTok as a search engine and an entertainment platform, and Google Multisearch.
Tailor your notification messages to first time customers vs repeat customers.
This flow messages a customer when their order has stalled during the fulfillment process.
Import all the Malomo order, customer, and carrier data into Gorgias for easy viewing next to an open ticket.
Tailor your notification messages to customers that have opted in for SMS vs customers that have not.
Tailor your notification messages to subscribers vs on demand customers.
This week Sergio Tache, Founder & CEO of Dossier, shares about conveying stories through video with influencer marketing & carving your own space.
On Retention Chronicles, we’re joined by Aaron Schwartz, President of Loop Returns to discuss how consumers are looking for pitfalls before they buy.
On Retention Chronicles, we’re joined by Jennifer McKay Newton & Hannah Toporoff at DefineMe Fragrances to discuss the post-purchase experience.