Loop + Malomo

How to retain & increase post-purchase revenue

Recorded live on March 7th, 2023. Please fill out the form to the right and we will send you the recording!

Join SuitShop, Loop, & Malomo for an action-packed 45--minute session on how to combine these two platforms to create powerful tracking for returns and exchanges to drive customer satisfaction and loyalty throughout the customer experience.

Learn more!

During the live event, we focused on how to combine these two platforms to create powerful tracking for returns and exchanges to drive customer satisfaction and loyalty throughout the customer experience.

We also shared live use cases from SuitShop of the Loop + Malomo integration that any merchant can capitalize on so that you don’t just step away from our event with more knowledge, but actionable insights.

We rounded out the event with a Q&A with Loop, Malomo, & SuitShop's leadership.



Having the returns and exchange process integrated with our Malomo order tracking page has been a game-changer for SuitShop’s post-purchase experience. This integration has given us the opportunity to decrease customer service tickets and increase customer satisfaction.

Katy Eriks, Director of Customer Experience

More on the Malomo x Loop integration

Seamlessly integrate order tracking and returns/exchanges

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Say farewell to 'Where is my return' (WISMR) and 'Where is my exchange' (WISME) support tickets. With Loop + Malomo, you can effortlessly streamline the process for your customers. They can conveniently initiate and track their returns directly from the Malomo order tracking page and your transactional post-purchase emails.

Throughout the entire customer journey, from the moment of purchase to potential returns or exchanges, we provide a single, comprehensive platform where your customers can effortlessly track the status of their orders. No matter the stage, they will have a centralized hub to easily access and stay updated on the precise details of their order status, ensuring a seamless and convenient experience.

With our system, customers can initiate a return or exchange with just a single click on their tracking page or order emails. No more hassle of searching for order numbers or going through multiple steps. Our platform automatically detects the correct order for customers, transforming what is typically a frustrating process into a seamless and delightful experience. By simplifying the return and exchange journey, we aim to make the process truly magical for both you and your customers.

Empower your customers to stay informed about the status of their returns or exchanges with clear visibility on the tracking page and through transactional notifications. By providing updates on the progress of their order-related activities, you can proactively address their inquiries and reduce the need for them to reach out to your support team. Keeping customers well-informed about their order status fosters satisfaction and minimizes the burden on your support resources.

With the Malomo x Loop integration, you unlock the power to prevent "where is my order/return/exchange?" support tickets altogether. Our platform equips you with superpowers to proactively communicate with customers. As the status of their order, return, or exchange changes, effortlessly notify them through email or SMS. By keeping customers consistently updated from a centralized tracking page, you can significantly decrease the need for support inquiries and enhance their overall experience. Say goodbye to unnecessary support tickets and embrace streamlined communication.

When customers check their return status, seize the opportunity to showcase personalized product recommendations tailored to their preferences, increasing the likelihood of subsequent purchases. Encourage customers who are contemplating a return to consider an exchange instead, fostering continued engagement and loyalty. By implementing these strategies, you can sit back and witness your profits grow effortlessly on auto-pilot, as customers are enticed to shop with you again and again.

Malomo enables brands to achieve seamless integration across their post-purchase stack, incorporating 3PLs (third-party logistics providers), carriers, support systems, and communication tools. By unifying these components, brands can exert control over every touchpoint in the customer journey following a purchase.

By gaining full visibility into fulfillment, delivery, returns, and exchanges, brands can make informed and intelligent decisions regarding the performance of their overall experience. This heightened understanding allows for the cultivation of better customer relationships and promotes stronger customer retention. Through the power of integration, brands can optimize their operations and create a cohesive and satisfying end-to-end customer experience.

See the Malomo x Loop integration in action

Our team can show you what branded returns & exchange tracking would look like for your brand on a short call. Book time with our team now ➡️