Surface real-time shipment tracking data within your Gorgias dashboard
Most ecommerce support teams don't have the ability to quickly identify data points such as order information, shipping status, shipping destination, or other customer information in their helpdesk tools.
This lack of information creates back and forth messaging between a customer and support team, thereby increasing the time to resolution and customer frustration.
Reduce the amount of support tools needed to respond quickly to a customer's request
Malomo integrates with Gorgias to provide your brand's customer support team with the information they need right at their fingertips when they receive a customer inquiry.
We eliminate the need to tap into multiple tools to quickly find information the customer data you need. All shipping information is streamlined and housed in your Gorgias sidebar for easy access, thereby reducing internal confusion and increasing efficiency.
Understand every detail about an order’s status without asking a customer for more information
Stop asking your customer to go looking for their order or tracking number.
With our integration, your team will understand every detail about an order’s status as soon as a customer support ticket is made with our data embedded into the sidebar of your ticket view.
Easily Access Information
Quickly see the order information associated with a customer
One a customer support ticket is created and one of your agents responds, they will be able to access all relative information about that customer through our integration.
This includes information such as contact information, order number, tracking number, billing address, product chosen, pricing information, and more.
Want to explore what Malomo + Gorgias can do for you?
Request a free trial of Malomo to learn how you can elevate your customer support team and customer experience at the same time.