Import all the Malomo order, customer, and carrier data into Gorgias for easy viewing next to an open ticket. With this custom email flow, you can ensure that you're sending your customers the right message because your team knows what is going on with that customer at just a glance.
Many customer support teams in the ecommerce industry lack the capability to promptly locate crucial data points like order details, shipping status, shipping destination, and other pertinent customer information within their helpdesk software.
As a result, this deficiency causes a lot of unnecessary back-and-forth communication between the customer and support team, resulting in longer resolution times and greater customer dissatisfaction.
With the Malomo x Gorgias integration, your customer support team will have all the order tracking information at their fingertips when you receive a customer support ticket. No more digging for critical information or asking your customers to wait while you find the necessary numbers- talk about streamlining your process!