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Build trust and loyalty with customers by proactively notifying them when something happens with their order.
Stacy Carpenter, Director of Customer Experience at TOMS, shares how she's turned her love for design into a differentiator for TOMS.
Camille Baldwin, Partner & Director of Brand Development at Gin Lane, details her amazing path to becoming one of the top brand strategists in DTC.
Jon Corwin, Director of Growth at One Click, details the amazing transformation the company went through that lead to their acquisition.
Rithvik Venna, Cofounder & COO of OROS, discusses how OROS began and what it's like to start a venture-backed DTC brand.
Eric Chung, Director of Retention at Ollie, details how to better understand customers and provide them a better experience.
Jack Meredith, Director of Marketing at Kettle & Fire, describes how K&F scaled their business leveraging influencers to tell their story & more.
Alex Llewellyn, Head of Customer Experience for Outdoor Voices, shares his secrets for scaling great customer experiences.