Perfectly time review requests with delivery status: Malomo + Junip

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Mariah Parsons

Head of Marketing

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Effectively timing customer review requests is vital for building trust and loyalty between Shopify brands and customers. If timed poorly, it can hurt the customer-brand relationship by frustrating the customer.

Imagine your customer getting an email asking for a product review before their package has even arrived. Or worse—they receive a customer review request when their package has been delayed. Asking the customer to review their purchase when they are most frustrated is the opposite of a 5-star experience. This can happen easily when your order tracking data is separated from your review request platform.

Now imagine asking your customer for a review exactly 3 days after their package has been delivered. Or delaying your request for a review when their package is stalled. That sounds more like a 5-star experience, and the best part is, this is no longer limited to your imagination. With the Malomo x Junip integration, you can create a variety of different review request combinations as quickly as you can activate the integration (which is quick 😝)!

Let’s dive into the nitty gritty details of each platform, the nuances of the Malomo x Junip integration, and how to perfectly time your reviews during the post-purchase experience.

What is Junip?

Junip is a leading platform designed to help ecommerce brands collect and manage customer reviews and feedback. It empowers businesses to request reviews, gather valuable insights, and display authentic customer testimonials to build social proof and credibility.

What is Malomo?

Malomo is an order tracking platform that lets Shopify brands take control of the shipping experience. Customers track their orders 4.6 times during the shipping process and Malomo helps merchants turn all of that customer engagement into customer loyalty. Our software enables businesses to create branded shipment tracking experiences, keeping customers informed about their orders while reinforcing brand identity.

The Power of Integration: Junip and Malomo

The integration of Junip and Malomo brings together two essential aspects of ecommerce success: customer reviews and post-purchase communication. Junip uses the delivery data from Malomo to help you send review requests at the right time every time. Kick off your review request flows based on order delivery triggers and prevent negative reviews from customers asking, "Where is my order?".

If you’re already a Malomo customer, head to the dashboard and check out this article on activating.

Here's how this integration can benefit your Shopify business:

1. Enhanced Post-Purchase Communication:

With Malomo's branded shipment tracking experiences, you can keep your customers informed about their orders from purchase to delivery. Real-time tracking updates, personalized messaging, and order milestones create a positive post-purchase experience, reducing customer anxiety and increasing satisfaction.

2. Leverage the Power of Customer Reviews:

Customer reviews play a crucial role in influencing purchase decisions. Junip makes it easy for businesses to collect and display genuine customer reviews. By integrating Junip with Malomo, you can strategically time review requests within the shipment tracking experience, capturing customer feedback when it's most relevant and likely to be positive.

3. Building Trust and Credibility:

The combination of Junip and Malomo strengthens your brand's credibility and trustworthiness. Customers who have a positive post-purchase experience and receive timely review requests are more inclined to leave feedback, sharing their satisfaction with your products and service. Increase conversions and repeat purchases by displaying these authentic reviews on your website!

4. Personalized Customer Engagement:

Through the Junip and Malomo integration, you can craft personalized post-purchase messaging that aligns with your brand identity. Tailored updates, branded tracking pages, and review requests that resonate with your customers make them feel valued, fostering long-term relationships and encouraging customer loyalty.

5. Data-Driven Business Insights:

Insights to valuable data around deliveries and reviews will exponentially benefit both your internal team and customers. With better understanding, customer sentiments, pain points, and preferences, you can optimize your products, marketing strategies, and customer support efforts. Armed with this information, you’re bound to see continuous improvement and growth.

6. Streamlined Operations:

Managing customer reviews and post-purchase communication can be time-consuming—well, it used to be time-consuming. With the Junip and Malomo integration, you can automate the process, saving time and resources. Automated review requests and order tracking updates free up your team to focus on core business activities and customer engagement.

7. Competitive Advantage:

In today's competitive ecommerce landscape, providing a seamless post-purchase experience and showcasing positive customer reviews are essential to stand out. The Junip and Malomo integration equips your brand with the tools to create a memorable and trustworthy customer journey, giving you a competitive edge and setting the stage for long-term success.

What to do next

Incorporating the Junip and Malomo integration into your ecommerce business is a strategic move that can significantly impact customer satisfaction, brand credibility, and overall success. By combining the power of customer reviews with seamless post-purchase communication, you can build lasting customer relationships and differentiate your brand from the competition. Embrace this integration today, and watch your ecommerce business thrive like never before.

If you’re already a Malomo customer, head to the dashboard and check out this article on activating.

If you're not a Malomo customer yet...

our team would love to chat!

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