Transactional SMS notifications

Shipment & order tracking SMS

Drive more revenue, reduce "where is my order" support tickets, and build your brand with every post-purchase touchpoint. Malomo helps Shopify brands create order tracking experiences that inform, convert, and delight --even when things go wrong.

Email SMS 1

It's not just text, it's a way to further engage with customers

51% of customers want shipment and delivery notifications sent to their phone. Sending transactional SMS isn't just a nice-to-have anymore, it needs to be an offering for your customers so they know exactly where their package is. And when you send transactional SMS, it should be informational and send customers to a branded order tracking page.

Revenue from tracking pages 2

Cross and Upsell via Order Tracking

Make transactional SMS profitable

SMS can be expensive, but what if you could offset the cost? We have good news, you can! By sending transactional SMS traffic to a branded order tracking page, you can display cross and upsells that encourage customers to purchase again. With our SMS integrations, you can automate your transactional notifications to turn them into a revenue-generating channel.

5

Alleviate your CS team

Stop answering 'WISMO' tickets

‘Where is my order?'

Your customer support team is probably very familiar with those four words, and they're probably ready to stop answering WISMO tickets. By simply sending proactive updates, your WISMO support ticket numbers will drop - because your customers will know exactly where their order is.

3

Brand the SMS experience

Send a unique order tracking page via SMS

Imagine it: you send your customer a transactional SMS notification that directs them to track their package on a third-party carrier's website instead of your own (gasp). This isn't the way to create a seamless customer experience. Instead, you should direct your customers to your website with a branded order tracking page that fosters brand affinity.

Here's what users of Malomo are saying

Chowdaheadz

Chowdaheadz

“We’ve enabled sending customers their shipping information through their preferred channel of communication while growing our SMS list. We’ve felt very supported through it all and are very pleased with the success.”

- Alex Pearsons, Ecommerce Manager

Twelve South

Twelve South

We can’t wait to expand our Malomo experience into our other stores. We want everyone to see our beautiful Malomo powered transactional notifications and tracking pages, they are just a great marketing tool.”

- Marlee Luttrell, Director of Web & Marketing Strategy

Twillory

Twillory

“Malomo helped Twillory reach our maximum potential for connecting with our customers after they make their purchase. Not only has Malomo helped us better our relationship with our customers, but they also helped us solve support issues we were having. We couldn’t have asked for a better addition to our team.”

- Eli Blumstein, Co-Founder and Creative Director

Let us show you the magic with a free design mockup

Can we offer you a design mockup of brand's transactional notifications and branded order tracking page? It will make it that much easier for you to envision and implement a phenomenal post-purchase experience.

Tracking page creator integrations

Layer your tech stack

We integrate with your favorite platforms

Whether integrating transactional SMS into your strategy via our integrations with Attentive, Klaviyo, Postscript, Yotpo, and Sendlane or elevating other areas of your post-purchase experience via our integrations with Corso, Gorgias, Junip, Justuno, and more - your brand's perfect post-purchase experience is just a few clicks away.

An incredible and converting post-purchase experience is everything

Start impressing and retaining your customers by accessing your trial of Malomo today. Your customers will thank you!