Branded order tracking email notifications
Transactional email powered by Malomo
Drive more revenue, minimize "where is my order" support tickets, and increase brand affinity with every post-purchase touchpoint. Malomo helps Shopify brands create order tracking experiences that retain customers -- even when shipping problems arise.
Customize and automate your post-purchase notifications
The worst time to abandon your customer or let them be frustrated is when they've just ordered with you, so don't leave them wondering where their order is. And don't send them boring transactional email and transactional SMS notifications that don't engage them further.
GENERATING REVENUE WITH MALOMO EMAILS
Transactional email can add to your bottom line
Gone are the days when ecommerce brands could afford to have boring transactional notifications. Instead, you should be promoting a branded order tracking page in your transactional email that has product recommendations and other customer engagement opportunities.
DECREASE WISMO TOO
Automatically lower support inquires around orders
It's pretty simple - if you email your customers more about their order, they don't inbound to your team. And don't worry, customers want and expect these transactional notifications. You won't be bothering them. And your CS team will get their time back.
Segment your shipping notifications for less $
Don't pay email marketing dollars for transactional email
By separating out your transactional emails from your email marketing platform, you'll pay less with Malomo.
No contact tiers, no monthly fees like some email marketing platforms. Just pay per message.
Take it a step further with branded tracking
Transactional emails that impress while informing customers
Customers aren't impressed when you send them to a boring carrier tracking page. And, we're willing to bet you've put a lot of energy into impressing your customers before they purchase with you, so why not match that energy in the post-purchase experience?
After your customer buys from you, don’t let their branded experience end. Keep giving them reasons to return to shop with and interact with your brand on your tracking page.
See what Malomo customers have to say
Hydrojug
Hydrojug
“Our customers are at the heart of everything we do, and Malomo was able to help us deliver a post-purchase experience that’s seamless and engaging from start to finish. Our customers engage with our transactional emails (72% OR, 42% CTR rate) and are highly profitable (25x ROI). We can't believe we weren't capitalizing on this part of the post-purchase experience before.”
- Mekenzie Jenaway, Retention Specialist at Hydrojug
Copper Cow Coffee
Copper Cow Coffee
"Great product and great customer support. We love the ability to offer our customers this level of post-purchase support. We’ve been with Malomo for ages now and we really love the platform."
- Kate Strollo, Director of Digital Marketing
Stimulate Agency for Speks
Stimulate Agency for Speks
“Malomo has been a game-changer for Speks. The transactional flows built with Malomo generate more engagement than any other automation in our account. Plus, by linking these emails to a conversion-optimized order tracking page powered by Malomo, we’ve effectively turned that increased engagement into significant sales. The results have been nothing short of stellar.”
- Randy McHugh, Founder at Stimulate
Request Branded Tracking Page, Email & SMS Mockups
Get custom branded transactional notifications and a tracking page design sent to your inbox that you can use to inspire your new post-purchase experience. Time to wow those customers!
Transparency with transactional email is key
Immediately notify customers of an order issue
Shipping issues are inevitable, so set up email that makes your life and your customer's life easier.
With Malomo Problem Orders reporting, you can send affected customers personalized, timely notifications around delayed and stalled shipments so they don't panic.
Make all of your post-purchase efficient
It goes beyond sending email
Your WISMO tickets will significantly decrease with Malomo, but there will still be customers who need help with orders. With the Malomo x Gorgias integration, your support team will increase efficiency, move faster, and easily access information related to each order right in one dashboard.
More integrations
Enable Malomo Order Tracking in Your Tech Stack
If Malomo Transactional Email doesn't sound like what your brand needs right now, don't sweat. We integrate with all the major ESP platforms like Klaviyo, Attentive, Yotpo, Sendlane and Postscript so that you're able to get all the benefits of branded order tracking. And, we have other integrations that you can layer into your tracking page so your strategy is perfect for your brand.
A branded and converting post-purchase experience is our THING
Ready to elevate your post-purchase experience? Test out Malomo today and experience the difference.