Understand and Improve your Shopify Store's Shipping Performance

Everything you need to know about understanding your shipping performance with detailed reporting

Active orders report

Boost Your Shopify Store's Success with Stellar Shipping Performance

The importance of shipping performance cannot be overstated when analyzing your ecommerce store. For Shopify brands, excelling in this area is not just an option—it's a necessity. A seamless and efficient shipping process can make the difference between a one-time buyer and a loyal customer. If they have a good experience, your customers will come back and shop. But if they have a bad shipping experience (which you might not know unless you have a way to look at your shipping performance), 84% of customers won't return. Here’s everything you need to know when it comes to shipping reporting and how you can enhance your Shopify store's shipping performance to skyrocket your success.

Why Shipping Performance Matters for Ecommerce Brands

Shipping performance directly impacts customer satisfaction and retention. Here are some key reasons why it's crucial:

1. Customer Satisfaction

Quick and reliable shipping creates a positive shopping experience, leading to higher customer satisfaction and an excellent post-purchase experience. When customers receive their orders on time and in perfect condition, they are more likely to return for future purchases.

2. Brand Reputation

Consistent, timely deliveries enhance your brand's reputation and build trust with customers. A strong reputation for reliable shipping can differentiate your brand from competitors and attract new customers through word-of-mouth referrals and positive reviews.

3. Competitive Edge

Superior shipping performance sets you apart from competitors, attracting more customers to your Shopify store. In a crowded marketplace, offering faster and more reliable shipping options can be the key to gaining a competitive advantage.

4. Cost Efficiency

Efficient shipping practices reduce operational costs, increasing your overall profitability. By streamlining your shipping processes, you can minimize errors, reduce waste, and optimize your resources.

Strategies to Improve Shipping Performance

Improving your shipping performance requires a multi-faceted approach. Here are some effective strategies to consider:

1. Optimize Your Shipping Processes

Start by evaluating your current shipping processes. Identify bottlenecks and areas for improvement. Streamlining your order fulfillment, packaging, and delivery can significantly boost your shipping performance. Consider conducting regular audits and using process mapping to visualize and enhance each step of your shipping workflow.

2. Choose the Right Shipping Partners

Partner with reliable shipping carriers that offer consistent delivery times and favorable rates. Popular options for Shopify stores include USPS, UPS, FedEx, and DHL. Consider using Shopify third-party apps and partners like ShipSigma to access discounted rates with carriers. It's also beneficial to diversify your carrier options to mitigate risks associated with delays or service disruptions from a single carrier.

3. Automate Your Shipping Workflow

Leverage Shopify apps to automate your shipping workflow. Apps like ShipStation, Shippo, and EasyShip can simplify order management, label printing, and tracking updates, reducing manual errors and saving time. Automation not only enhances efficiency but also allows you to scale your operations as your business grows without compromising on quality.

4. Offer Multiple Shipping Options

Provide customers with a variety of shipping options, such as standard, expedited, and same-day delivery. Transparent shipping costs and estimated delivery times at checkout improve the customer experience and reduce cart abandonment. Additionally, offering multiple shipping options caters to different customer needs and preferences, enhancing their overall shopping experience.

5. Monitor and Analyze Performance

Use shipping analytics and reporting tools to monitor your shipping performance. Track key metrics like delivery times, shipping costs, and customer feedback. Regularly reviewing this data helps you identify trends and areas for improvement. Implementing a continuous improvement approach ensures that you are always refining your shipping strategies to meet and exceed customer expectations.

6. Communicate Clearly with Customers

Keep your customers informed about their order status through automated shipping notifications. Send updates at each stage of the shipping process—order received, shipped, out for delivery, and delivered. Clear communication enhances customer trust and satisfaction. Consider providing proactive communication in case of delays or issues with problem orders, showing customers that you are attentive and responsive to their concerns.

7. Ensure Accurate Inventory Management

Implement an efficient inventory management system to prevent stockouts and delays. Shopify’s inventory management features and third-party apps can help you maintain accurate stock levels and streamline order fulfillment. Accurate inventory management also aids in forecasting demand and planning for peak seasons, ensuring that you can meet customer expectations consistently. You could also consider working with 3PLs like Ryder Ecommerce and ShipBob.

8. Invest in Quality Packaging

Good packaging protects your products during transit and enhances the unboxing experience for customers. Invest in durable, eco-friendly packaging materials that reflect your brand’s commitment to quality and sustainability. Thoughtful packaging can leave a lasting impression on customers, encouraging repeat purchases and positive reviews.

9. Provide Excellent Customer Support

Exceptional customer support is crucial for handling shipping-related inquiries and issues. Ensure your support team is well-trained and equipped to address customer concerns promptly and effectively. Providing multiple channels for customer support, such as live chat, email, and phone, ensures that customers can reach out through their preferred method.

10. Leverage Real-Time Tracking

Real-time order tracking provides customers with visibility into their order's journey, enhancing transparency and trust. Integrate tracking capabilities into your Shopify store with third party apps like Malomo to allow customers to monitor their shipments. Providing accurate and up-to-date tracking information reduces customer anxiety and minimizes the volume of support inquiries related to order status (a.k.a WISMO or 'Where Is My Order' tickets).

Shipping Performance Apps

Shipping performance apps in the Shopify ecosystem are vital tools that streamline and enhance the logistics of order fulfillment and order tracking. These apps offer comprehensive solutions for analyzing your current shipment performance and optimize your logistics by providing insight into current active orders, historical delivery performance, problem orders (like delays), trends in seasonality, and more to easily access all information around your orders. Some apps, like Malomo, will even send you a detailed weekly performance report right to your inbox. With Malomo, there is also the option to see how much revenue your transactional notifications and order tracking page generate through cross-sells and upsells.

These apps empower Shopify merchants to optimize their shipping operations, ensuring timely and cost-effective deliveries that boost overall shipping performance and CSAT.

Elevating your shipping performance is a game-changer for your Shopify store. By optimizing processes, choosing the right partners, automating workflows, and maintaining clear communication, you can ensure a smooth and efficient shipping experience for your customers. Remember, exceptional shipping performance not only satisfies your customers but also drives your Shopify brand’s growth and success.

Stay ahead of the competition by continually assessing and refining your shipping strategies. Your efforts will pay off in the form of happy customers, repeat business, and a stronger, more reputable brand.

Want to keep learning? Check out these related resources...

Examples of shipping notifications

If you're a visual person, check out our resource library with some examples of email & SMS shipping notifications we talked about above!

Briogeo em

Briogeo tells their customers their order is shipping soon! What's their open rate and CTR on these transactional emails? 59% and 33%. Check out how they get those results

Check out how they get those results
Soylent subscriber

Soylent sends their subscribed customers their segmented Shipment Fulfilled email. Note their highlight of their referral program in their email!

Read More
Mudwtr out for delivery sms

MUD/WTR let's their customers know their order is out for delivery through the Malomo x Klaviyo integration.

Honeylove delivered sms

Honeylove sends their customers a transactional sms through our Klaviyo integration to let them know that their order has been delivered!

Want to see your brand's custom shipping email & SMS notifications

Our experts have your back, schedule a time today ➡️