A well-designed delivery notice template is an essential tool for businesses that handle shipping and deliveries. It ensures customers are informed about their shipments, reducing inquiries and improving satisfaction. Whether you run an enterprise eCommerce store or a small business, having a professional delivery notice template can streamline communication and enhance your brand’s credibility.
In this guide, we’ll explore the importance of a delivery notice, key elements to include, and best practices for creating an effective template for shipping emails.
Why a Delivery Notice Template is Important
A delivery notice serves as a formal communication to inform customers about the status of their shipment. Here’s why it matters:
- Enhances Customer Experience: Providing timely delivery notices reassures customers and keeps them informed about their orders.
- Reduces Customer Support Requests: By proactively sending shipment updates, businesses can minimize the number of “Where is my order?” inquiries.
- Improves Brand Trust: A professional and well-structured delivery notice enhances your brand image and builds customer confidence.
- Facilitates Smooth Operations: Clear delivery notices help ensure seamless coordination between customers, couriers, and businesses.
Key Elements of a Delivery Notice Template
To create an effective delivery notice template, make sure to include the following elements:
1. Business Information
Your template should prominently feature your company’s name, logo, and contact details. This ensures brand consistency and provides customers with a way to reach out if needed.
2. Customer Details
Include the recipient’s name, shipping address, and contact information to personalize the notice and avoid any confusion.
3. Order Summary
Provide a clear summary of the order, including:
- Order number
- Product details (name, quantity, SKU if applicable)
- Payment confirmation (if relevant)
4. Delivery Status & Tracking Information
Let customers know the current status of their order:
- Shipped: The order has left the warehouse. Here's an example of an order shipped email template.
- Out for Delivery: The package is on its way. Here's an example of an out for delivery email.
- Delivered: The package has arrived at the destination. Here's an example of an order delivered email.
Most ecommerce brands are choosing to have their order shipping notifications direct to a branded tracking page so customers can monitor their shipment in real-time.
5. Estimated Delivery Date
Providing an estimated delivery date helps set customer expectations and reduces unnecessary follow-ups.
6. Special Instructions or Delivery Notes
If there are any special instructions for receiving the package (e.g., signature required, leave at front door), include them in the notice.
7. Customer Support Information
Always provide a point of contact for customer inquiries. Include an email address, phone number, or chatbot link for quick assistance.
Best Practices for Creating a Delivery Notice Template
1. Use Your Brand Voice
Your delivery notice should be clear and concise while maintaining your brand's tone.
2. Ensure Mobile-Friendliness
Many customers check delivery updates on their smartphones. Design your template to be mobile-responsive for a seamless user experience.
3. Incorporate Branding Elements
Use your brand’s colors, fonts, and logo to maintain consistency across all customer communications.
4. Automate Delivery Notices
Integrate your delivery notice template with your order management or Shopify email marketing platform to automate notifications and save time.
5. Offer Additional Support or Next Steps
Consider including a section with FAQs, return instructions, or a call-to-action encouraging customers to browse more products. Most ecommerce stores use a third party tracking app to do this.
Sample Delivery Notice Template
Subject: Your order #[Order Number] has been delivered! 🚚
Dear [Customer Name],
Great news! Your order has been dropped off and delivered. Below are the details of your shipment:
Order Summary:
- Order Number: [#]
- Items: [Product Names]
- Delivery Date: [Date]
Tracking Information:
- Carrier: [Carrier Name]
- Tracking Number: [Tracking #]
- Track Your Order: [Tracking Link]
Delivery Address: [Customer Address]
If you have any questions or need further assistance, feel free to reach out to our support team at [Support Email] or [Phone Number].
Thank you for shopping with us!
[Your Business Name]
A well-crafted delivery notice template plays a crucial role in ensuring a smooth post-purchase journey. By including all essential details and following best practices, businesses can improve customer satisfaction, reduce support requests, and enhance brand credibility.
If you haven’t already, take the time to create or update your delivery notice template to provide a seamless shipping experience for your customers by starting with your free trial of the best app in the Shopify order tracking world - Malomo. Or, request your free design mockup of a branded tracking page and delivery notice.
Want to keep learning? Check out these related resources...
- 6 Shipping Notification Best Practices to Reduce Costs and Increase Sales
- How SMS shipping updates improve the customer experience
- Eight Creative Ideas to Beef Up Your Transactional Emails
- How To Communicate Delivery Delays To Customers
- 9 Best Practices for Ecommerce Order Confirmation Emails
- 6 Revenue-Generating Order Status Emails You May be Missing
- Create Order Confirmation Email Klaviyo
- Take your SMS strategy up a notch with Klaviyo & Malomo
