Build trust and loyalty with customers by proactively notifying them when something happens with their order.
Tailor your notification messages to customers that have opted in for SMS vs customers that have not.
Sending customers the most crucial information to where they look the most is one of the most efficient ways for brands to communicate with their customers. But, we know that it can be stressful to essentially text your customers, so we've provided some examples to help you out with your SMS notifications.
Chowdaheadz (via the Malomo x Attentive integration) sends their customers segmented order tracking notifications right to their inbox if they've opted-in to receive SMS notifications.
On the left, you can see their example of an Order Confirmation email and on the right you can see an Out for Delivery example.
Scroll & see what our amazing customers are doing with their order tracking examples. You can filter by industry type, communication type, and scroll over each image for more specific details.
Tailoring notification messages to different customer preferences can significantly impact your brand's success. As a Shopify brand, it's crucial to recognize the varying communication channels your customers choose, particularly between SMS and other forms of notification. With the Malomo x Attentive, Malomo x Klaviyo, and Malomo x Postscript integrations, you can standout and retain your customers better than ever before!
With our platform, you can harness the power of personalized messaging by distinguishing between customers who have opted in for SMS notifications and those who have not. By doing so, you can deliver targeted and relevant messages that resonate with each segment, fostering a stronger connection and boosting engagement.
For customers who have opted in for SMS, you can leverage the immediacy and directness of this channel to deliver concise, time-sensitive updates that grab their attention. Meanwhile, customers who have not opted in for SMS can still receive tailored notifications through alternative channels, ensuring they remain informed and engaged without overwhelming their preferred communication preferences.
By tailoring your messages based on customer preferences, you demonstrate your commitment to understanding and respecting their choices. This thoughtful approach not only enhances the customer experience but also maximizes the effectiveness of your notifications, driving higher engagement, increased conversions, and ultimately, greater success for your Shopify brand.
Unlock the power of personalized messaging today and watch your brand's connection with customers flourish like never before.
Malomo customers gain access to our exclusive library of post-purchase plays right in our dashboard. See it live with our team ➡️
