Order Lookup for Shopify

A Comprehensive Guide to Enable Customers to Track, Check, and Manage Orders

Tracking page creator order lookup multiple shipments 1

Order Tracking for Shopify

In the fast-paced world of eCommerce, keeping your customers informed and satisfied is crucial for building trust and loyalty. One of the key elements in achieving this is providing a seamless order lookup experience for your Shopify store. In this blog post, we'll explore the importance of order tracking and delve into the features of an Order Lookup Widget, along with valuable insights on order status, checking orders, and efficient package and shipment tracking.

Understanding the Significance of Order Tracking

In today's competitive eCommerce landscape, customers expect transparency and real-time updates on their purchases. Incorporating a robust order tracking system not only enhances the customer experience but also reduces inquiries about order status. Many order tracking providers like Malomo offer an order lookup widget as standard. In Malomo’s case, if someone hits the order tracking page from somewhere other than a tracking link, the tracking block will default to show the order lookup widget so the customer can look up with order status.

Order Lookup Widget

The Order Lookup Widget is a tool that empowers customers to effortlessly track their orders by simply entering their order number or relevant details. Seamlessly integrated into your website, the widget provides instant access to order status, ensuring a hassle-free experience for your customers.

Decoding Order Status

Delve into the intricacies of order status to keep your customers in the loop. Brands should effectively communicate order processing, shipment, and delivery stages, instilling confidence in your customers throughout the entire purchase journey. Malomo allows brands to send updates based on a variety of order and shipping statuses.

Where Is My Order (WISMO)?

The 'Where Is My Order?' query is common among online shoppers. Address customer concerns by proactively providing information on order location and estimated delivery times. Discover strategies to exceed customer expectations and turn their anticipation into excitement by learning more about branded order tracking.

The Ins and Outs of Order lookup for Shopify

Order Lookup for Shopify typically involves utilizing the built-in functionalities of the Shopify platform and sometimes integrating additional apps or features to enhance the process. Here's a general overview of how order lookup works for Shopify:

  • Customer Account Access:
    • Shopify allows customers to create accounts where they can view their order history, track current orders, and check order statuses.

    • Customers can log in to their accounts and navigate to a dedicated "Order History" or "My Orders" section to access information about their past and current orders.

  • Order Confirmation Emails:
    • Shopify automatically sends order confirmation emails to customers after a purchase is made. These emails include order details, tracking information (if applicable), and a link to check the order status.

    • Customers can refer to these emails for quick access to their order information.

    • Brands can take this to the next level with branded order tracking and transactional notifications.

  • Order Status and Tracking Information:
    • Order status and tracking information can be accessed directly from the Shopify dashboard. Merchants can update order statuses as they progress through various stages such as processing, shipped, and delivered.

    • If tracking information is available, customers can click on the provided tracking number to view the real-time status and location of their package.

    • Make this easier by using a 3rd party order app that can alert customers based on unique stages in the shipping journey, type of buyer (subscriptions) and more.

  • Shopify Order Lookup Widget or Search Bar:
    • Shopify merchants can implement a search bar on their website to allow customers to quickly look up their order status.

    • Apps or custom development can be used to create an Order Lookup Widget, providing a user-friendly interface where customers can enter their order number or other relevant details to retrieve the latest status and information.

  • Third-Party Apps:
    • Shopify App Store offers various third-party apps that enhance order lookup functionalities. Merchants can integrate apps that provide advanced tracking features, improved customer communication, and additional order management capabilities.

    • These apps may offer features like branded tracking pages, SMS notifications, and more.

  • Customization and Branding:
    • Shopify allows merchants some customization of the order confirmation emails, customer account pages, and tracking pages to align with their brand.

    • More advanced customization options to ensure a consistent and branded experience for customers throughout the order tracking and lookup process typically requires a 3rd party app.

  • Customer Support:
    • In cases where customers require assistance, Shopify merchants can access the order details from the admin panel to provide timely and accurate information to customers via customer support channels.

In conclusion, mastering the art of eCommerce order lookup is paramount for customer satisfaction and loyalty. By leveraging the power of the Order Lookup Widget, effectively communicating order status, and implementing user-friendly check order functionalities, you can create a seamless and transparent shopping experience that keeps customers coming back for more. Stay ahead in the competitive eCommerce landscape by prioritizing the needs and expectations of your customers throughout their entire purchase journey.

Add Order Lookup to your Shopify Site

Your Order Lookup widget can be fully customized to fit your brand if you have an Order Tracking solution like Malomo in place.

Order Lookup Widget

Want to explore order tracking for your brand?

Chat with our team to learn how you can enhance your order, return, and exchange tracking.