Written on: January 19th, 2026 by Yaw Aning, Co-Founder & CEO of Malomo
Today, we’re excited to share an important update about Malomo's next chapter.
Malomo has been acquired by Redo, a leader in ecommerce returns and the customer experience. Together, Malomo and Redo are coming together under one roof with a shared mission: to give brands more control, flexibility, and revenue protection after checkout.
This partnership marks a meaningful step forward in how we support ecommerce brands across the entire post-purchase journey.
“From day one, we built Malomo to give control of the post-purchase experience back to merchants so they could wow their customers after checkout while turning order tracking into a profit center. Joining Redo is a force multiplier for what we’re building. It lets us push branded order tracking to its limits and gives our team the scale, reach, and complementary products to reshape what the post-purchase experience can be. Redo and Malomo share a deep conviction that what happens after checkout matters just as much as the purchase itself, and together our teams are set up to define the category of ecommerce customer experience.” - Yaw Aning, Co-Founder & CEO of Malomo
Expanding What's Possible After Checkout
By joining forces with Redo, we’re expanding what's possible across the customer experience. From order tracking to returns and exchanges to conversion optimization, brands have everything they need on one intelligent platform.
While Malomo has always focused on delivering a best-in-class branded order tracking experience, Redo brings deep expertise in returns, exchanges, and customer journey flexibility. Together, we’re building a more connected, powerful customer experience platform that helps brands:
Deliver a seamless, on-brand customer experience after checkout
Reduce operational costs and support volume
Protect revenue and improve retention
Turn post-purchase moments into growth opportunities
Just as importantly, this acquisition allows us to continue investing in Malomo’s core strengths—the product and experience you already know and rely on—while accelerating innovation across the broader post-purchase stack.
"At Redo, we have an internal mantra: 'Nobody loves brands like Redo does.' We show up every day to live up to that. To us, that means building the best tools to drive the greatest financial outcomes and shopper experiences. Today, we’re thrilled to announce that Malomo is joining the Redo team. Malomo built the best order-tracking solution on the market, making them a perfect fit. Together, we’re excited to prove that nobody loves brands like Redo + Malomo." - Sterling Snow, Co-Founder & CEO of Redo
Looking Ahead
This is just the beginning.
By bringing Malomo and Redo together, we’re laying the groundwork for a more unified customer experience, one that gives brands greater control, flexibility, and long-term value after checkout.
We’re incredibly excited about what’s ahead and grateful to our customers for trusting us as we enter this next chapter.
More updates to come soon!