CUSTOMER TESTIMONIALS

What our biggest fans have to say

Join leading Shopify & Shopify Plus brands working with Malomo to get ahead of shipping issues, brand your order tracking experience, and reconvert shoppers while they wait for their package to arrive.

P.S. We consistently receive 5-star CSAT scores from our merchants 🤩

You're in good company

What our customers are saying

Poppy & Pout

"Fantastic on-boarding and support. Beautiful interface and fantastic way to enhance our customer's experience while building our brand."

- Krysta Morgan, Chief Brand Officer & Co-Owner

Proper Good

"The software works well, and the team is fantastic, any issues and everyone has been very responsive and updates we have needed have been done in a very timely manner with excellent support :-)"

- Jen Jane, Co-Founder & Chief Marketing Officer

SIX AM

"Customer experience was top notch. You can have great software but it’s the people behind that software that makes it great! Really loved the support we got during our onboarding and the patience they had with all of our questions."

- Jia Wang, Founder & CEO

Beekeepers Naturals

"We're so excited to see (and feel!) the impact on the partnership. Thank you so much to Malomo and your incredible team for all of the help."

- Alexis Warchalowski, Former Chief Marketing Officer

Stimulate Agency

“Malomo has been a game-changer for Speks. The transactional flows built with Malomo generate more engagement than any other automation in our account. Plus, by linking these emails to a conversion-optimized order tracking page powered by Malomo, we’ve effectively turned that increased engagement into significant sales. The results have been nothing short of stellar.”

- Randy McHugh, Founder at Stimulate

Copper Cow Coffee

"Great product and great customer support. We love the ability to offer our customers this level of post-purchase support. We’ve been with Malomo for ages now and we really love the platform."

- Kate Strollo, Director of Digital Marketing

Bariatric Fusion

"Very pleased with the product, service, and support from the sales team, so much so that I just onboarded a second brand. Fantastic team, with a fantastic product."

- Zach Niemiec, Director of Administrative Services

Cheeky

"Great product -- better customer support. Cheeky will be a customer for a long time."

- Jack Gindi, Co-Founder

Aloha

"Thank you so much for all of your help with Malomo. It was one of the most fantastic onboarding experiences I've had."

- Anna Ridle, Manager of Lifecycle Marketing

Who Gives A Crap

“We’re working with this other partner and they have been a nightmare partner. I was writing in slack to someone that we need to review our partners; we need to get rid of bad partners like this partner and we need all our partners to be like Malomo.”

- Michelle Giuliano, Sr. Product Marketing Manager

Thread Wallet

"We have seen incredible results using Malomo! It's a great way to engage with our customers and provide them with a branded order confirmation and shipping experience. There's so much untapped potential that lives in the post-purchase experience and there are a lot of applications that might not be extremely obvious until you meet experts in the field like the Malomo team."

- McKenzie Bauer, Co-Founder & CIO

Wicked Edge

"It has greatly reduced customer outreach about where their packages are and when they will arrive, especially for our international customers. It has also allowed us to provide product education materials to customers which gives them a better experience and we often see sales coming from Malomo due to that feature. The support team makes it very easy to get set up and continue to receive support after with fast turnaround times in communication. Yaw's dedication and effort to help those using Malomo and work with them to get the most out of it is tremendous."

- Elizabeth Berkowitz, Operations Manager

Moon Juice

"Love Malomo - super flexible and customizable. Great customer experience."

- Michael Magaziner, Director of Digital

Flamingo Estate

"Tell your product team bravo — Malomo has rolled out the 3rd feature in two weeks that’s gonna help us out"

- Michael Scanlon, Chief Creative Officer

Aloha

"Really easy onboarding and already paid for itself."

- Steven Gmelin, VP of Digital Sales & Strategy

Campfire Treats

"Love the Klaviyo integration + shipment tracking integration into our website."

- Marko Wittich, President & Co-Founder

Stix

“Having Malomo as one of the tools that we utilize for our customers has been great. Prior to using Malomo, we did nothing for our post purchase experience. So for me, being able to make sure customers are getting what they need as quickly as they need it, Malomo has been such a huge upgrade in terms of what we're able to offer to our customers. It's been a really, really great experience. And, a huge huge shout out to Jennie - she makes me feel like I’m her only client!”

- Aminah Fawad, Former Director of Operations

SuitShop

“Malomo was a huge game-changer for our customer service team. I think that this experience has just added to the convenience and ease of purchasing with us. Malomo takes tracking and post purchase messaging to the next level providing your customers with a stellar customer experience and reduces ticket volume for your team.”

- Katy Eriks, Director of Customer Experience

Blueland

"I’ve now implemented Malomo for two brands—it just makes sense when you’re looking to impress and minimize friction for the customer while also maximizing profit for your brand. Our customers love it and so do we."

- Josh Knopman, VP of Growth & Digital Product

ILIA Beauty

“Being able to own the post-purchase customer experience with fully branded shipping flows has been a success with Malomo. Our customers expect a beautiful, branded experience at every interaction, and Malomo enables us to deliver exactly that. We now ensure that every customer touchpoint is consistent with the ILIA brand they know and love.”

- Albert Chong, VP of Digital

Brumate

"Malomo helped BrüMate reach our maximum potential for connecting with our customers after they make their purchase. Not only has Malomo helped us better our relationship with our customers, but they also helped us solve support issues we were having. We couldn’t have asked for a better addition to our team.”

- Amy Kelly, Director of Customer Experience & Strategy