Customer Success Manager

Malomo is looking for a motivated and talented Customer Success Manager to join our growing team.

Relationships are everything

At Malomo, we're on a mission to help e-commerce brands and consumers build better relationships with each other. We do that through a fresh approach to shipment tracking. By helping brands create rich post-purchase experiences, we help them engage their customers and keep them excited while they wait for their order.

Overview: In this role your core responsibility is to take care of our customers! Our Customer Success team makes sure customers are satisfied with the service throughout the entire life-cycle and ensures customer loyalty and retention.


Requirements:

  • Bachelor's degree in related field
  • 1-2 years experience in a customer facing role
  • Excellent written and verbal skills
  • Experience working with cross-functional teams
  • Demonstrate a high degree of empathy and attention to detail
  • Must be proactive, a problem-solver, driven, self-motivated and enthusiastic
  • Passion for technology and fast-growing SaaS companies


Responsibilities:

  • Onboard and implement all new assigned customers based off the Scope of Work in the contract
  • Receive, track and fulfill all customer support tickets for assigned customers
  • Drive retention and serve as the relationship manager for all assigned clients
  • Maintain a cadence of communication with all assigned customers to ensure satisfaction and engagement with the product
  • Act as the voice for all assigned customers as it relates to quality of service and product roadmap discussions
  • Assist Head of Customer Success with building a comprehensive implementation and support knowledge base


Benefits of Working at Malomo:

  • Work from where you’re most productive
  • Competitive compensation package
  • Unlimited PTO
  • Healthcare & Wellness stipend
  • 401k match
  • Paid parental leave
  • Latest MacBook Pro or equivalent
  • Access to a generous cultural engagement budget
  • A team who cares about your professional development

How to apply

Think we're a good match? Send us a link to your LinkedIn profile (or a copy of your resume) with a few sentences about yourself and we'll be in touch!

Apply Now