Taking Control of the Experience
By using Malomo, Chowdaheadz is able to quickly and regularly update their email and tracking pages being sent to customers. This comes in handy for a company that has to adapt on the fly to new t-shirt designs and shipping protocols.
For example, when Chowdaheadz started shipping items to customers in multiple packages, they were able to easily notify customers by adding a section on their emails describing that they will be receiving more than one package.. Also, Chowdaheadz is able to keep their content fresh for their customers by continually updating the shirts and designs on their emails and tracking pages
With fresh content being continuously updated for customers, Chowdaheadz has achieved a 58.7% open rate on emails and saw a 21.1% click-through rate on their Just Shipped email.
Rather than losing out on valuable time with their customers, Chowdaheadz is able to communicate with them and sell additional products on their customized tracking pages and emails - leading to a 14x ROI from using Malomo.
“We went with Malomo to provide a better, more accurate tracking experience to customers. So, driving revenue from this channel has been a great addition and a huge win for us.” - Alex