"We've made it our mission to help brands retain their customers by giving them control over every aspect of their post-purchase experience, and while we offer dozens of integrations to help make that possible, our new integration with Loop is unique," said Yaw Aning, CEO of Malomo. "The addition of a returns and exchanges capability extends our solution to the very last mile of order tracking. Now, every step of the customer journey from order placed, through delivery, and now to resolution can feel magical for consumers while being wildly profitable for merchants."
“We’re committed to helping merchants provide their ideal post-purchase experience,” says Tasha Reasor, SVP of Marketing at Loop. “By teaming up with a highly customizable tracking solution like Malomo, we can provide a seamless experience during the returns process, turning a refund into a loyal, repeat shopper.”