Best Live Chat for Ecommerce

Live chat options are completely changing the way ecommerce businesses interact with their customers. But how do you get started?

best-live-chat-for-ecommerce-hero Created with Sketch.

Trusted By

summersalt
felix-iris
sunglass-warehouse
readers-com
made-in
homefield

Delight Customers at Every Step

Find out how custom-branded, automated post-purchase notifications and tracking website pages can transform your ecommerce business.

Best Live Chat for Ecommerce

Live chat options are completely changing the way ecommerce businesses interact with their customers. But how do you get started? When you're searching for the best live chat for ecommerce, there are certain criteria you'll want to pay attention to. Can you integrate it with your other software to provide a complete customer service solution? Does it provide analytics you can use to improve the customer's experience while they're on your site? Does it work seamlessly on mobile devices? Is it secure for both you and your customers? And, most importantly, how much does it cost?

Automation is a new wave in the chat space. With chatbots and AI as part of your customer service team, you are often able to answer your customer's questions without having to rely on staffing an entire call center or internal team. This saves time and money and allows you to provide stellar customer service no matter the time of the day or the native language of the user.

Live Chat Support

Live chat support is an easy way to interact with your customers when they need you most. Online shopping has never been easy, but for many, it's still the best method. By being available for your customers 24/7, you can increase the number of sales, the amount of each sale, and customer satisfaction. This leads to better ratings and reviews online, as well as more customers in the future.

The availability of live chat is very important in today's world, especially in the ecommerce space. With so many more purchases happening online, today's shoppers expect you to have your goods and services easily and readily available. When they have a question, customers don't want to wait 24 hours for an email response. If you're not answering their questions immediately, they're likely to go shop with your competitors instead.

A new statistic shows that 74% of today's working adults are millennials. This means that the majority of buyers are digital natives. They grew up with computers in their homes and had their first cell phones while still in high school. Having live chat support free options on your website ensures that these customers are able to make informed purchasing decisions directly from your website.

Live Chat Software

Live chat software is among the best ways to be successful with online customer service. The best live chat software will pop up on a user's screen after a brief time of browsing, prompting them to come forward with their questions. By using live chat software for website, you can address users’ concerns in a timely manner so they don't get frustrated and go elsewhere. The best live chat software for websites will start with a chatbot or AI that can handle many common questions, but when it gets to be too complicated or a new question comes up, it can pass the user to a real human for intervention.

If you're looking for the best free live chat software, your number one concern is to make sure it is able to handle both desktop and mobile users.

Keep In Mind

Mobile usage has surpassed desktop usage over the past few years. It's vital that you are available to your customers no matter what device they are using.

"

Mobile usage has surpassed desktop usage over the past few years, which makes sense considering the increasing usability of our phones. It's vital that you are available to your customers no matter what device they are using. When searching for free chat software, you also want to look at what kind of analytics it provides you. This helps you make better customer service decisions and informs how your users are shopping.

Live Chat App

Software today is splitting into two distinct groups: software and apps. They're incredibly similar, yet still different. While there is by no means any sort of standardized way to talk about these two groups just yet, one of the key differences is the size and shape of device you use to interact with it. For example, desktop and laptop computers mostly deal with software, while mobile devices like smartphones and tablets are more on the app end of the spectrum. When choosing a live chat app, keep these differences in mind to help you decide on the best live chat apps for your website.

It’s important for the live chat functionality on your ecommerce website to look and feel like an app if someone is viewing your site on a mobile device, while it may need to feel like software if viewed on something larger. The best live chat apps for Android, iPhone, and other devices will have a streamlined appearance that doesn't take up too much screen space. Sometimes all you need is a simple question mark to pop up in the corner of the screen that the user can tap on to start chatting. The best online live chat app for desktops can be a little larger, might pop up the entire window instead of just a question mark, and provide an onscreen messaging system that doesn't interfere with their browsing capabilities.

Live Chat Service

Depending on your needs, it may make sense for you as an ecommerce business owner to outsource your customers' questions to a live chat service that can handle your online messaging for you. This can save time and money, but can come with a few other issues to work through.

The number one benefit of using live chat service providers is cost savings. You don't need to rent and staff an entire call center on your own. You'll also be able to provide 24/7 service without sacrificing your own sleep schedule.

The number one disadvantage of this type of arrangement is that the agent will not know your products and services as well as an internal customer service team would. You may also have agents with a different primary language than most of your customer base.

When evaluating this type of service, pay attention to the live chat agent cost. Compare this cost to having your own internal team and see if the benefits outweigh the disadvantages. Also look for a live chat answering service that can be deployed only during your own off hours. This saves money on a live chat service but still is accessible to your customers.

Chat Widget For Website

When it comes to ecommerce businesses, a chat widget for website is by far one of the most important parts of the live chat ecosystem. In fact, it is the most common experience found online today. This is actually very helpful because all we need to do as ecommerce business owners is to provide a similar experience and then our audience will already expect it, rather than having to hunt down the best way to get a hold of us.

The best part is that the cost of adding live chat to website can be as low as $0. All you have to do is search for "add chat to website free" and look for a live chat HTML code for website designers. They'll know how to implement live chat on website code and you'll be up and running in no time!

Providing this simple and easy service to your customers actually makes all the difference for them. By making yourself more easily available to answer questions and feedback, customers are more likely to have a positive experience, they end up spending more with you, and they provide excellent reviews and ratings online and to their friends and family in person.

Live Chat Website Plugin

It may seem like a big undertaking, but it’s actually incredibly simple to install live chat functionality on your website because of plugins. No matter what CMS or ecommerce platform you’re running your store on, there are many different plugins to choose from that will get you up and running quickly. You can use a Hubspot live chat, a WordPress chat plugin, or search for similar offerings on Big Commerce and Shopify.

Before you install a live chat website plugin, you want to make sure that it is compatible with the current version of your website. If you are looking at a WordPress chat plugin, it will automatically tell you if it will work on the plugin details page. With other platforms, you may have to hunt down the information or talk to your website designer to make sure the live chat website plugin that you're considering is going to work with your website.

Keep in mind that if you're looking for a live chat website plugin free, you might have to make some sacrifices in the name of cost savings. However, there are plenty of WordPress live chat plugin free that are compatible with most of today's modern websites.

Live Chat Support Jobs

Thanks to the ever growing ecommerce category, there are many live chat support jobs available today. If you’re doing really well as an ecommerce company, it might be time for you to post a job listing for either a full-time or part-time live chat agent to help you save time on chat-based tasks and focus on working on your business at a higher level.

To get started, read through a selection of live chat agent job descriptions posted on a few other websites. See what the basic requirements are of the job, the experience and education necessary to succeed, and the typical pay rate associated with such a position.

When you hire live chat agents to handle your online customer service, you free up your own time to get back to doing what you love to do, instead of handling questions and complaints. It's a win for you as well as your customers.